Operations Manager

Amazon.com, Inc; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global e-commerce company is seeking an Operations Manager in Cambridgeshire and Peterborough. This role involves managing and developing teams, analyzing performance, and leading initiatives to enhance operational excellence. Ideal candidates will have a Bachelor’s degree, people management experience, and the ability to influence decisions using data. Join us to make a significant impact in our operations and drive efficiency in our fulfillment centers.

Qualifications

• Experience in people management.
• Experience using data to influence business decisions.
• Relevant experience in key areas of production and supply chains.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams, deal with issues, and positively impact site performance.
• Analyse shift performance against relevant business objectives, and put in place actions to improve operational excellence.
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security.
• Design and deliver initiatives across the sites to improve operational performance.

Education

Bachelor's degree or Advanced degree

Tools

MS Office suite (Word, Excel, Outlook)

Job description

Overview

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key Responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A Day in the Life

You'll lead a shift at one of our operational sites. You're the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day‑to‑day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.

About the Team

Customer Fulfilment or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast‑paced Operations network. Our centres are sometimes referred to as the 'First Mile' because it's where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Qualifications

Bachelor's degree, or Advanced degree

• Experience in people management
• Experience using data to influence business decisions
• Relevant experience in key areas of production and supply chains

Preferred Qualifications

• Experience in Lean, Six Sigma and Kaizen techniques
• Experience in a similar logistical working environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Equal Opportunity Employment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.