Operations Manager

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading investment platform in Bristol seeks an Operations Manager to lead a team focused on delivering exceptional client service. This role encompasses managing performance, driving change, and ensuring compliance with regulations. The ideal candidate will have strong leadership capabilities and a background in financial services. The position offers a permanent, full-time schedule with a hybrid work option, along with a competitive benefits package including bonuses and flexible working arrangements.

Benefits

Discretionary annual bonus

25 days holiday

Pension scheme with 11% employer contribution

Private medical insurance

Flexible working options

Qualifications

• Experience in managing operations or client-facing teams.
• Ability to motivate and empower others.
• Background in financial services is advantageous.

Responsibilities

• Lead and manage operations teams for client service.
• Ensure operational delivery targets are met.
• Provide leadership, direction, and performance management.

Skills

Leadership experience

Analytical/problem solving skills

Relationship management

Solution focused mindset

Job description

Excited to grow your career?

Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

As an Operations Manager you will lead, coach, motivate and performance manage one of our Operations teams to deliver outstanding Client Service. By becoming a role model of HL's values to your you will drive positive change and outcomes whilst keeping our clients at the heart of everything you do. This is a fantastic role for you to bring your people management skills into a FTSE 100 business, where you will have exposure to different projects and the opportunity to use your own experience and knowledge to make a positive impact.

What you'll be doing

• Ensure consistently good client, business and colleague outcomes through the effective management of the team's resources, processes and risks
• Ensures operational delivery targets for the team are met through appropriate resource, people and risk management and escalating issues and trends to the Senior Operations Manager
• Provides leadership and direction to the team and manages performance and conduct
• Leads an effective risk and control environment to ensure good client outcomes and risk management; own processes and controls, and ensure they are effectively designed and operated
• Understands and adheres to relevant regulation and legislation and keep knowledge up to date
• Takes responsibility for communication in the team and effectively communicates change in conjunction with other Operations leaders
• Work with other leaders in Operations to provide consistently high levels of performance and client satisfaction
• Supports clear career progression and development opportunities to maximise colleague engagement and retention

About you

• Leadership experience within operational or client-facing environments
• Proven experience of managing people and teams to drive the right outcomes
• Financial services based industry background would be beneficial
• Sound analytical/problem solving skills, with the ability to identify the root cause and set effective actions
• Approachable Leader who can motivate others, empower team appropriately, delegate effectively and escape issues
• Solution focused mindset with the ability to use own experience to develop innovative solutions
• Regularly looking to continually improve your own, and the wider team's performance
• Accomplished in forging effective relationships at all levels, skilled at influencing, negotiating and managing challenging conversations with ease

Interview process

This will be a one stage interview process which will entail competency based questions, a presentation and role play.

Working Schedule

We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern to enable you the option of working from home and the office (3 days in office).

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* & annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

#HLI