Operations Manager

Kdc Resource; Bournemouth; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading engineering services provider is seeking an Operations Manager in Bournemouth to oversee day-to-day operations for key customer accounts. You will manage projects from bid to closure, ensuring delivery to Time, Cost and Quality standards. The ideal candidate has strong leadership experience, excellent communication skills, and is adept at risk and dependency management. This is a hybrid role with travel to other sites.

Qualifications

• Proven track record of team leadership and Project Management.
• Ability to communicate effectively with, and influence, internal and external stakeholders.
• Demonstrated experience in risk and dependency management.

Responsibilities

• Deliver all projects to Time, Cost and Quality requirements.
• Accountable for all PMO activities from Bid Management to project closure.
• Support the Sales team in preparation of bids and proposals.
• Manage resources deployed within projects.
• Ensure IT systems required for service provision are available and suitable.

Skills

Team leadership

Project Management

Effective communication

Risk management

Organizational skills

Self-motivated

Commercial awareness

Job description

Job Description

Overview

Reporting to the Operations Director, the Operations Manager will play an important role in all day-to-day operational aspects related to the assigned customer account(s). The Operations Manager will have a proven track record of providing leadership and oversight of the provision of engineering service, in line with the agreed account strategy. Hybrid opportunity in Bournemouth, with 1 day a week travelling to Stevenage, and 1 day a month travelling to Bristol.

Key Responsibilities

• With the support of the operations team and Project Managers deliver all projects in their assigned area to Time, Cost and Quality requirements
• Accountable for all PMO activities (full lifecycle from Bid Management to execution through to project close out and lessons learnt)
• Supportthe Sales team in preparation of bids and proposals .
• Responsible for delivery of projects following bid win, from launch meeting through to project closure and lessons learned
• Accountable for the implementation of operational systems, processes, and policies and any subsequent improvements
• Providing support to the Operations Director regarding long- and short-term strategic planning, execution and monitoring
• Providing input to the Engineering Director regarding development and training needs for team members
• Providing input to the Engineering Director regarding resource requirements and skill needs in support of customer requirements and recruitment activities
• Active risk and dependency management for their projects
• Management of the resource deployed within projects
• Ensure IT systems required for service provision are available and suitable
• Support the Account Management team for allocated Clients, providing inputs on project performance, (time, cost, quality), resource allocation, risks and dependency registers.
• Collaboration with Business Development team on client development and strategy
• Responsible for operational reporting activities to the business for your customer(s)

Attributes

• Proven track record of team leadership and Project Management
• Ability to communicate effectively with, and influence, internal and external stakeholders
• Demonstrated experience in risk and dependency management
• Experience of working under pressure/ resilience
• Good organisational skills
• Customer interface experience
• Quick learner and highly self-motivated
• Strong commercial awareness
• Dynamic and innovative but recognises the need to be analytical and pragmatic when a situation dictates

Building 307
Aviation Park
Bournemouth Airport
Dorset BH23 6NW