Operations Manager

EOS IT Solutions; Banbridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

A Global Technology and Logistics company in Northern Ireland is seeking an experienced Operations Manager to lead IT Logistics Operations and manage stakeholder relationships. The ideal candidate has over 5 years of experience in IT Logistics management and is proficient in Lean methodologies and tools like Google Workspace and Jira. This role promises a diverse and inclusive work environment with ample opportunities for growth.

Qualifications

• 5+ years in IT Logistics management.
• Experience with Lean methodologies and international service management.
• Proficiency in communication, problem-solving, and organization.

Responsibilities

• Lead IT Logistics Operations to meet KPIs and SLAs.
• Oversee logistics, shipping, break/fix, inventory, and e-waste.
• Manage stakeholder relationships and partnerships.
• Monitor systems and work queues.

Skills

Managing People

Managing Stakeholders

Process Improvement

Strong communication skills

Problem-solving

Organizational skills

Education

Relevant degree

Tools

Google Workspace

MS Office

ServiceNow

Jira

Tableau

Job description

Operations Manager

Our Company

EOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspaces, Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on a multi-domain architecture. Our priorities include customer satisfaction, service excellence, and investing in our people and partners.

Key Qualities

• Managing People: Passionate leader, skilled in team development and engagement
• Managing Stakeholders: Builds trust, prioritises customer interests
• Process Improvement: Detail-oriented, hands‑on, focused on service efficiency

What You Will Do

• Lead IT Logistics Operations to meet KPIs and SLAs
• Oversee inbound/outbound logistics, shipping, break/fix, inventory, and e‑waste
• Manage stakeholder relationships and partnerships
• Monitor systems and work queues
• Share best practices and manage team performance
• Handle hiring, training, development, and scheduling
• Implement safety protocols and manage client SLAs
• Attend client meetings and report performance data
• Supervise service areas and guide service leads
• Support additional projects as assigned

What You Need to Succeed

• 5+ years in IT Logistics management
• Experience with Lean methodologies and international service management
• Strong communication, problem‑solving, and organisational skills
• Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau
• Preferred: Vendor management experience, relevant degree, Lean Six Sigma or project management certifications

Belonging at EOS

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications regardless of gender, gender identity, age, belief, race, national origin, sexual orientation, disability, marital or civil partnership status, or other non‑merit factors.