Operations Management Graduate

First Bus Central Services; West of England; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

25 days holiday + bank holidays

Pension scheme

Cycle to work

Bus/train travel discounts

Career progression opportunities

Job summary

First Bus in Bristol is offering a two-year Operations Management Graduate Programme to develop leaders who can run depots, lead teams and enhance passenger journeys.

You’ll rotate across locations, gain hands-on operational experience from day one, work with mentors and study for the CPC, building skills for a future Operations Manager role.

Qualifications

• A degree in any discipline with a 2:2 or above, achievable in 2025 or 2026.
• Full UK driving licence.
• Passion for customer service and passenger experience.

Responsibilities

• Learn to run depots and lead teams within the public transport network.
• Complete a six-month rotation across locations to understand business operations.
• Develop CPC knowledge and spend time in customer-facing service roles.

Skills

Leadership

Communication

Problem solving

Customer service

Education

Bachelor's degree

Job description

About First Bus

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Location: Bristol During our two-year Operations Management Graduate Programme, you’ll learn how to run our depots, lead our people and make a positive impact on the local communities we serve. We know that great leaders need broad, well-rounded experience. That’s why our programme offers the opportunity to develop your leadership skills, gain hands-on operational experience and take on real responsibility from day one. You’ll work within one of our operating businesses, with most of your programme based in that geographical area. You’ll also complete a six-month rotation in a different location, giving you the opportunity to experience the breadth of our FTSE 250 organisation and understand how different parts of the business operate.

How will the programme help you develop? You’ll receive plenty of support throughout your journey, including a buddy, a mentor and dedicated managers who are invested in your development. Our development programme is designed to give you the knowledge, skills and experience needed to become an effective manager and future leader.

• Our New Manager Programme, providing the fundamentals of people management.
• Four two-day graduate learning events, bringing you together with fellow graduates to develop your skills and knowledge.
• Regular learning sessions with subject matter experts, helping you build your understanding of the public transport industry and our business.
• Study support for your Transport Manager Certificate of Professional Competence (CPC).

We also believe that great operational leaders need to understand the experiences of the colleagues and customers they support. You’ll therefore have the opportunity to gain your Passenger Carrying Vehicle (PCV) driving licence and spend time in customer-facing service roles, building a first-hand understanding of our operations and the passenger experience. At the end of the two-year programme, you’ll be expected to move into a first-line management role within the business, with a clear development pathway towards becoming an Operations Manager.

About you

We’re looking for people who are enthusiastic about leadership, enjoy solving problems and want to make a difference.

• A degree in any discipline, with a 2:2 or above, achieved in 2025 or 2026.
• A full UK driving licence.
• A passion for customer service and delivering a positive passenger experience.
• Excellent communication and interpersonal skills.
• Resilience and a positive approach to learning and development.
• The right to work in the UK.
• Previous work experience is desirable but not essential.

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support.

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• Up to 25 days holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all. We are always looking for skilled and talented people to join us across our sixty plus depots from Aberdeen to Truro. It takes a dedicated team of specialists and professionals over just about every type of role you can think of to keep us on the road and creating amazing passenger journeys. We’ve embarked on a journey of major transformation - to make sure we put our people and customers first. Our people are the beating heart of First Bus. Without them, there would be no drivers to take customers to where they need to go and no engineers to keep our buses safely on the road. Our transformation programme is designed to reshape our business to meet tomorrow’s travel needs.