Operations & Logistics Manager

Finisterre; West of England; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Up to 3 days volunteering

Discretionary bonus scheme

Enhanced pension scheme

Product discount (60%)

Family leave enhancements

Wellbeing resources and employeeasssit

Job summary

Finisterre, based in Bristol with hybrid work, seeks an Operations & Logistics Manager to own the day-to-day UK and international logistics from supplier to customer, through 3PL and stores. You will hold operational accountability for 3PL, inbound freight and customs, while safeguarding stock accuracy and coordinating with buying, merchandising, finance and channel teams.

You will lead relationships with freight forwarders, customs brokers and carriers, optimise routes, review rates, and drive

Qualifications

• Proven experience in an operations or logistics management role.
• Hands-on experience managing a 3PL relationship with SLAs and KPIs.
• Strong knowledge of international freight and UK import/export customs.
• Experience owning stock accuracy processes and counts.
• Commercial mindset with cost and service focus.
• Analytical with ability to produce clear reports for stakeholders.

Responsibilities

• Manage inbound logistics from FOB handover to 3PL receipt and optimise routes.
• Own 3PL relationships, SLAs, KPIs and performance reviews.
• Oversee customs compliance, classification, valuation and documentation.
• Ensure accurate goods-in-transit, data in systems and HS codes.
• Lead day-to-day 3PL performance across inbound/outbound/returns.
• Deliver outbound fulfilment to stores, ecommerce and wholesale to SLAs.
• Maintain stock accuracy across 3PL and retail, including counts.
• Escalate issues, run weekly stakeholder meetings, review SOPs.
• Produce reporting on supplier compliance, freight costs and performance.
• Own environmental impact reporting for logistics and drive reductions.

Skills

Operations management

Logistics management

3PL relationship management

Negotiation skills

Analytical mindset

Stakeholder communication

Education

Logistics or supply chain qualification (e.g. CILT)

Degree in logistics or related field

Tools

Excel/Analytics tools

Job description

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Perched a few hundred meters from the crashing Atlantic, our HQ at St. Agnes’ Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people.

As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are and if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

ABOUT THE ROLE

We’re looking for an Operations & Logistics Manager to own the day-to-day running of Finisterre’s UK and international logistics operation – from the moment goods leave our suppliers, through freight and customs, into our 3PL, and out to our customers, stores and wholesale partners.

You’ll hold operational and performance accountability for our 3PL relationship, inbound freight and customs execution, and company-wide stock accuracy. Working closely with our buying, merchandising, finance and channel teams, you’ll keep product moving on time and on budget, hold our logistics partners to high standards, and help us reduce the environmental impact of how we move our products around the world.

KEY RESPONSIBILITIES

• Manage all aspects of inbound logistics, from FOB supplier handover through freight forwarders to 3PL receipt, optimising routes, carriers and consolidation to reduce freight costs and transit times.
• Own relationships with freight forwarders, customs brokers and outbound carriers, holding them to agreed KPIs and SLAs and reviewing rates against the market ahead of renewals.
• Manage day-to-day customs compliance, including accurate classification, valuation and documentation, and identify opportunities to optimise duties and tariffs.
• Review freight quotes and expected duty against the range plan, and own the accuracy of goods-in-transit, commodity and HS code data in our systems.
• Manage the day-to-day relationship and performance of our 3PL partner across inbound, outbound, returns and stock accuracy, including capacity planning for seasonal peaks and launches.
• Deliver outbound ecommerce, store and wholesale fulfilment to agreed SLAs, working with channel heads to manage forecast volumes.
• Own stock accuracy across our 3PL and retail portfolio – including the count calendar, variance investigation and agreeing adjustments with Finance.
• Act as the escalation point for day-to-day operational and logistics issues, lead the weekly stakeholder meeting and own the review cycle for our SOPs.
• Produce regular reporting on supplier compliance, "delivered & received" status, freight costs, 3PL and carrier performance.
• Own environmental impact reporting for our logistics, including carbon footprint and container utilisation, and drive initiatives to reduce it.
• Input into inbound, operational and outbound budgets and manage delivery against them, escalating variances to the Head of Operations & Logistics.
• Monitor international supply chain risks and disruptions, proactively managing contingencies to protect service levels.

WHAT YOU’LL BRING TO FINISTER

RE

• Proven experience in an operations or logistics management role, ideally within a multi-channel retail or apparel business.
• Hands-on experience managing a 3PL relationship, including SLAs, KPIs and performance reviews.
• A strong working knowledge of international freight and UK import/export customs – classification, valuation and documentation.
• Experience owning stock accuracy processes, including counts, variance investigation and adjustments.
• Confidence managing suppliers and carriers, with strong negotiation skills and a commercial eye for cost and service.
• Highly analytical and comfortable with systems and data – able to produce clear, accurate reporting for a range of stakeholders.
• A logistics or supply chain qualification (e.g. CILT) would be an advantage, but is not essential.
• A genuine interest in reducing the environmental impact of supply chain logistics.
• Passion, energy and aspiration in line with Finisterre values, products, brand and customers.
• Excellent self-awareness, communication and interpersonal skills.
• Thrives on positive change and able to manage self and others under pressure.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a full time, permanent contract, based in Bristol/Hybrid with the expectation to travel across our head office and 3PL sites. We’ll invest in you with a competitive salary of up to £45,000 depending on your skills and experience.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering – we will support you in giving back to communities and causes
• A discretionary bonus scheme, based on company performance
• An enhanced pension scheme with Scottish Widows
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• Enhanced Family Leave policies to support you in growing your family
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular company and team social events
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• An hour to spend in or by the sea every Tuesday followed by Sea Tuesday companywide meeting
• And so much more!

Closing date:

We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.