Operations Leader: Site & Customer Experience

Get-Recruited (UK) Ltd; Maidstone; On-site; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency in the UK is seeking an Experienced Hospitality Manager for a site in Headcorn. The successful candidate will take charge of daily operations, ensuring safety and efficiency while leading a customer experience team. This role requires an individual with a proven background in hospitality management, strong organizational skills, and a passion for operational excellence. The salary is up to £45,000 and the position is based on site.

Qualifications

• Must have proven experience in an operational role within hospitality.
• Ability to remain composed under pressure.
• Must be proactive and focused on providing solutions.

Responsibilities

• Take full ownership of daily site operations.
• Maintain operational overview of site activity.
• Identify and mitigate operational risks.
• Ensure compliance with operational procedures.
• Act as key decision-maker during operational challenges.
• Oversee Customer Experience Team.

Skills

Proven experience in a heavily operational role

Strong understanding of multi-functional site operation

Highly organized and resilient

Strong communication skills

Experience in fast-paced environments

Proactive and solutions-focused

Passionate about operational excellence

Job description

A recruitment agency in the UK is seeking an Experienced Hospitality Manager for a site in Headcorn. The successful candidate will take charge of daily operations, ensuring safety and efficiency while leading a customer experience team. This role requires an individual with a proven background in hospitality management, strong organizational skills, and a passion for operational excellence. The salary is up to £45,000 and the position is based on site.