Operations Leader — Patient Transport & Performance

EMED Group; Hartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A patient transport services provider is seeking an Operations Manager to oversee daily operations and ensure quality service delivery. The role requires strong leadership and the ability to drive business improvements while building relationships with key stakeholders. Applicants should have experience in managing teams and data analysis, with a focus on achieving KPIs. This full-time position offers a dynamic work environment and a range of benefits, including life assurance and a pension scheme.

Benefits

Life Assurance

Company sick pay

24/7 GP consultation

Pension Scheme

Uniform provided

Employee Assistance Programme

Qualifications

• Minimum of two years' experience in front-line management.
• Experience in building successful strategies and driving improvements.
• Ability to manage employee relations issues.

Responsibilities

• Deliver excellent customer service while maximizing revenue opportunities.
• Manage KPIs to support effective service delivery.
• Develop strong relationships with stakeholders.

Skills

Business improvements

KPI management

Excellent communication

Problem-solving

Data analysis

Job description

A patient transport services provider is seeking an Operations Manager to oversee daily operations and ensure quality service delivery. The role requires strong leadership and the ability to drive business improvements while building relationships with key stakeholders. Applicants should have experience in managing teams and data analysis, with a focus on achieving KPIs. This full-time position offers a dynamic work environment and a range of benefits, including life assurance and a pension scheme.