Operations Leader & Integrator for a Growing MSP

ONE2ONE Inc.; Lancaster; On-site; GBP 75,000 - 98,000; Full time

Job summary

A fast-growing Managed Service Provider in the UK seeks a Director of Operations / Integrator to enhance team efficiency and improve operations. This role requires over 5 years of leadership experience, preferably in the IT services sector. The ideal candidate will help in structuring processes and ensuring accountability, thus driving measurable results. Competitive salary of $100,000–$130,000 and various benefits are offered.

Benefits

Health benefits

Dental benefits

Vision benefits

PTO

401k

Stock Appreciation Rights (SARS) program

Qualifications

• 5+ years of experience in operations, business management, or a similar leadership role.
• Experience in an MSP, IT services, or technical operations environment preferred.
• Strong problem-solving and organizational skills with a data-driven mindset.
• Excellent communication and collaboration abilities.

Responsibilities

• Build structure and consistency into day-to-day operations.
• Partner with leadership to turn vision into actionable priorities and measurable results.
• Improve processes and systems for communication, efficiency, and accountability.
• Support team leads with project tracking, reporting, and cross-department coordination.
• Identify opportunities for operational improvement through metrics and analysis.

Skills

Problem-solving

Organizational skills

Communication

Collaboration

Data-driven mindset

Job description

A fast-growing Managed Service Provider in the UK seeks a Director of Operations / Integrator to enhance team efficiency and improve operations. This role requires over 5 years of leadership experience, preferably in the IT services sector. The ideal candidate will help in structuring processes and ensuring accountability, thus driving measurable results. Competitive salary of $100,000–$130,000 and various benefits are offered.