Operations Lead - Ship-from-Store & Retail Excellence

Mejuri; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A fine jewelry brand is seeking an Operations Lead to enhance customer experience and oversee retail inventory management. The ideal candidate will have experience in a high volume retail environment, a knack for organization, and the ability to drive operational excellence. This role involves hands-on problem-solving in a dynamic environment. Benefits include generous vacation time, medical coverage, and a product discount.

Benefits

Two weeks vacation plus personal days

Comprehensive medical and dental benefits

Parental leave salary top-up

Semi-annual performance reviews

Generous product discount

Qualifications

• Experience creating standards and procedures.
• Adaptable with the ability to think creatively and quickly.
• Physical ability to stand for 8 hours and lift 50 lbs.
• Ability to travel as required.
• Flexible with working hours, including evenings and weekends.

Responsibilities

• Lead exceptional customer service experience.
• Manage inventory accuracy and internal adjustments.
• Support the achievement of store KPIs.
• Communicate operational information with the team.
• Ensure all technology is functional and troubleshoot when necessary.

Skills

Experience in a high volume retail environment

Excellent organization skills

Analytical skills

Critical thinking

Ability to think creatively

Job description

A fine jewelry brand is seeking an Operations Lead to enhance customer experience and oversee retail inventory management. The ideal candidate will have experience in a high volume retail environment, a knack for organization, and the ability to drive operational excellence. This role involves hands-on problem-solving in a dynamic environment. Benefits include generous vacation time, medical coverage, and a product discount.