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Operations Lead - Ship-from-Store & Retail Excellence

Mejuri

City Of London

On-site

GBP 30,000 - 45,000

Full time

Today
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Job summary

A fine jewelry brand is seeking an Operations Lead to enhance customer experience and oversee retail inventory management. The ideal candidate will have experience in a high volume retail environment, a knack for organization, and the ability to drive operational excellence. This role involves hands-on problem-solving in a dynamic environment. Benefits include generous vacation time, medical coverage, and a product discount.

Benefits

Two weeks vacation plus personal days
Comprehensive medical and dental benefits
Parental leave salary top-up
Semi-annual performance reviews
Generous product discount

Qualifications

  • Experience creating standards and procedures.
  • Adaptable with the ability to think creatively and quickly.
  • Physical ability to stand for 8 hours and lift 50 lbs.
  • Ability to travel as required.
  • Flexible with working hours, including evenings and weekends.

Responsibilities

  • Lead exceptional customer service experience.
  • Manage inventory accuracy and internal adjustments.
  • Support the achievement of store KPIs.
  • Communicate operational information with the team.
  • Ensure all technology is functional and troubleshoot when necessary.

Skills

Experience in a high volume retail environment
Excellent organization skills
Analytical skills
Critical thinking
Ability to think creatively
Job description
A fine jewelry brand is seeking an Operations Lead to enhance customer experience and oversee retail inventory management. The ideal candidate will have experience in a high volume retail environment, a knack for organization, and the ability to drive operational excellence. This role involves hands-on problem-solving in a dynamic environment. Benefits include generous vacation time, medical coverage, and a product discount.
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