Operations Lead, Premium Hospitality & Guest Experience

Compass Group UK; Woking; On-site; GBP 32,000; Full time

Job summary

A leading hospitality provider is seeking an experienced Assistant Operations Manager to optimize day-to-day operations at RHS Garden Wisley. This role involves team leadership, ensuring high service standards, and enhancing customer satisfaction. The ideal candidate will have strong operational management experience within the food service industry. The position offers a competitive salary and comprehensive benefits, including annual leave and wellness programs.

Benefits

20 days annual leave plus bank holidays

Free meals on duty

Free on-site parking

Exclusive travel discounts

Access to wellness, mindfulness, and fitness classes

Digital GP services

Up to 44% off cinema tickets

Contributory pension scheme

Career Pathways and MyLearning development programmes

Qualifications

• Proven experience managing high-performing teams.
• Demonstrated success in operational management roles.
• Strong background in food service or related hospitality operations.

Responsibilities

• Provide leadership to ensure high food quality and service standards.
• Support auditing processes for compliance and performance improvement.
• Collaborate with the team to deliver innovative food concepts.

Skills

Team management

Operational efficiency

Customer service enhancement

Problem-solving skills

Attention to detail

Job description

A leading hospitality provider is seeking an experienced Assistant Operations Manager to optimize day-to-day operations at RHS Garden Wisley. This role involves team leadership, ensuring high service standards, and enhancing customer satisfaction. The ideal candidate will have strong operational management experience within the food service industry. The position offers a competitive salary and comprehensive benefits, including annual leave and wellness programs.