Operations Lead - Leeds

Asda Stores Ltd.; Leeds; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading retail company based in Leeds is seeking a dedicated Optical Coordinator to manage various communication channels and ensure operational excellence in the Optical departments. This role involves coordinating investigations, compiling necessary reports, and ensuring compliance with NHS standards. You will also support the delivery of Optical services and manage user acceptance testing processes. A hybrid working model and a comprehensive benefits package are offered.

Benefits

Discretionary company bonus

Company pension up to 7% matched

Company Car allowance of £5,700

15% colleague discount in store and online

Access to wellbeing services, including virtual GP

Inclusive workplace initiatives

Excellent parental leave policies

Qualifications

• Experience in managing communication with various stakeholders.
• Ability to compile and present reporting packs.
• Experience in coordinating complaints and investigations.

Responsibilities

• Manage PS inbox and Optical Enhanced Inbox for timely communications.
• Coordinate investigations and escalate complaints as necessary.
• Compile statistics for category compliance meetings.

Skills

Communication skills

Management of investigations

Statistical analysis

Project management

User acceptance testing (UAT)

Job description

his role is pivotal in supporting Optical team to deliver operational excellence across the Optical business and in our Optical Departments. An integral part of the team, ensuring first class execution of all planned and reactive activity working closely with key stakeholders in the Healthcare team, field team and across the wider business.

• Manage the PS inbox and Optical Enhanced Inbox; our communication method with stores, field team and internal and external stakeholders ensuring timely responses and escalations
• Management of complaint triaging and coordination of investigations, assessing level of investigation needed and moving to the correct PS Manager as required
• Compile statistics and reporting pack in readiness for category compliance meetings in support of the Lead PS Manager
• Accountable for the maintenance and regular review cycle of Optical Standard Operating Procedures (SOP) engaging with the relevant SME to ensure seamless execution.
• Accountable for NHS mandatory and standard contract matters across each nation.
• Preparation of field team and store teams for all NHS visits: ensuring smooth execution and mitigation of risk.
• Optimise delivery of our Optical services strategy in stores. Supporting the Optical Systems and Services Manager in delivery; tasks to include drafting of briefing packs, validations and accreditations.
• Accountable for user acceptance testing (UAT) process for all new version upgrades in our PMS and optical website. Prepare for System and Services Manager driving further efficiencies in store and online.
• Validate and verify all catalogue changes, including price, product and availability updates in store and online. Work alongside both Optical Systems and Services Manager and the Optical Commercial team.
• Provide timely administrative and communications support for our Professional Development Manager including co-ordinating recruitment cycle for students, onboarding of student professionals onto their new courses; including arranging of webinars and ensuring appropriate equipment is in place
• Manage the administration of CPD delivery, and all short optometry placement within stores working with Professional Development Manager.
• Responsible for the drafting, coordinating and publishing of store facing communications; including briefing documents and newsflash support implementation and execution of all commercial and operational activity

Everything you'll love To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• Company Car allowance of £5,700
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves