Operations Lead — High-Volume Venue & Events

BOXPARK; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality company is seeking an experienced Assistant General Manager (AGM) for its London sites. The successful candidate will support the General Manager in ensuring smooth operations and outstanding customer service. Responsibilities include managing the on-site team, liaising with tenants, and overseeing contracts for services. Ideal applicants will have experience in high-volume businesses and a solid understanding of the hospitality industry, a knowledge of bars, and exceptional leadership skills.

Qualifications

• Proven experience in running a high-volume business, preferably in hospitality.
• Familiarity with tenant operations and lease agreements.
• Ability to manage and lead a team effectively.

Responsibilities

• Liaise with tenants for operational concerns.
• Manage shifts for the on-site team.
• Ensure exceptional customer experiences.
• Assist in operations of Boxpark bar teams.
• Oversee contract management for various services.
• Implement health and safety systems.
• Source cost-effective solutions and efficiencies.
• Manage the production and execution of events.

Skills

Experience in high-volume business

Knowledge of bars and hospitality

Shift management skills

Customer service skills

Job description

A leading hospitality company is seeking an experienced Assistant General Manager (AGM) for its London sites. The successful candidate will support the General Manager in ensuring smooth operations and outstanding customer service. Responsibilities include managing the on-site team, liaising with tenants, and overseeing contracts for services. Ideal applicants will have experience in high-volume businesses and a solid understanding of the hospitality industry, a knowledge of bars, and exceptional leadership skills.