Operations Lead – Community Transport & Scheduling

ECT Charity; Greater London; On-site; GBP 29,000; Full time

Job summary

A community transport provider based in Greenford, Greater London, is seeking an Operations Controller to oversee daily operations and customer contracts. The ideal candidate will have a strong administrative background, proficient in MS Excel, and demonstrate high attention to detail. This full-time role involves liaising with passengers, scheduling routes, and maintaining operational standards. With a salary around £29,000, the position promises a dynamic environment, emphasizing customer service for vulnerable community members.

Benefits

Continuous professional learning

Wellbeing support

Pension scheme

Qualifications

• High degree of computer literacy (including MS Excel).
• Experience in an office-based role.
• Ability to communicate professionally.

Responsibilities

• Manage bookings and contracts via telephone and email.
• Schedule routes and assign vehicles and staff.
• Assist the General Manager in compliance monitoring.
• Maintain accurate records for quality control.

Skills

Computer literacy

Attention to detail

Initiative

Teamwork

Communication

Job description

A community transport provider based in Greenford, Greater London, is seeking an Operations Controller to oversee daily operations and customer contracts. The ideal candidate will have a strong administrative background, proficient in MS Excel, and demonstrate high attention to detail. This full-time role involves liaising with passengers, scheduling routes, and maintaining operational standards. With a salary around £29,000, the position promises a dynamic environment, emphasizing customer service for vulnerable community members.