Operations Lead, AMXL

Amazon UK Services Ltd.; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major e-commerce corporation is seeking an Operations Lead/Supervisor in Bedford to oversee daily operations, support team members, and enhance productivity through data analysis. This hands-on role involves training, monitoring workflows, and ensuring operational excellence. Ideal candidates will have strong communication skills and experience with data analytics. Join a dynamic team that is changing how large goods are delivered and received.

Qualifications

• Advanced proficiency in local language in both written and verbal communication.
• Relevant experience working with data analytics and using these metrics.
• Relevant experience with the MS Office suite in a professional environment.

Responsibilities

• Measure and monitor workflows to ensure operational excellence.
• Support and train employees in their daily tasks.
• Use data analysis to identify ways to optimise safety, quality and productivity.

Skills

Data analysis

Stakeholder management

Communication (C1)

MS Office suite

Job description

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Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality and productivity

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

BASIC QUALIFICATIONS

- Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

- Experience of stakeholder management including building and maintaining professional relationships
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service