Operations Lead

Practice Plus Group Holdings Limited; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in South West London is seeking a passionate Clinical Assessment Service Operations Lead. You will play a vital role in delivering high-quality care, leading and inspiring a dedicated team. The ideal candidate will have experience in managing 24/7 operations, excellent communication skills, and a proactive mindset. This full-time role (37.5 hours/week) includes unsocial hours and offers the opportunity to make a real impact in urgent care services.

Qualifications

• Proven experience in healthcare or similar sector managing 24/7 operations.
• A leader who can motivate and guide teams.
• Excellent communication skills with empathy and impact.

Responsibilities

• Lead and inspire the CAS team for exceptional service delivery.
• Monitor performance against KPIs and implement solutions.
• Recruit, develop, and support staff for a high-performing culture.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Team building

Tech-savvy

Tools

Microsoft Office

Job description

Are you ready to take the lead in shaping urgent care services that truly make a difference? We're looking for a passionate Clinical Assessment Service (CAS) Operations Lead to join our team in South West London (Putney Office). This is your chance to play a key role in delivering high‑quality care for patients when they need it most. As the CAS Operations Lead, you’ll be at the heart of our service, ensuring everything runs smoothly and efficiently. You’ll lead a dedicated team, inspire excellence, and champion our values: treating people with respect, acting with integrity, embracing diversity, and striving to do things better together. Every day brings new challenges and opportunities to make a real impact. This role is perfect for someone who thrives in a fast‑paced environment, loves problem‑solving, and wants to be part of a service that changes lives. You’ll work closely with senior leaders, step up when needed, and ensure compliance with CQC standards while driving continuous

Responsibilities

• Lead and inspire the CAS team, ensuring exceptional service delivery for patients and partners.
• Monitor performance against KPIs, troubleshoot challenges, and implement innovative solutions.
• Recruit, develop, and support staff, creating a positive and high‑performing team culture.
• Manage resources and rotas to keep the service running seamlessly, even during peak times.
• Drive quality and compliance, investigating incidents and maintaining robust policies.
• Step up as Bronze On‑Call lead, supporting the wider service during evenings, weekends, and bank holidays.
• Collaborate across services, building strong links between CAS and Out‑of‑Hours care.

Qualifications

• Proven experience in healthcare or a similar sector, with a track record of managing 24/7 operations.
• A natural leader who can motivate and guide teams to deliver their best.
• Excellent communication skills with empathy and impact.
• Strong organisational abilities and confidence in making decisions under pressure.
• Tech‑savvy with solid Microsoft Office skills.
• A proactive mindset, ready to embrace change and drive improvements.
• Car owner/driver and flexibility to work unsocial hours, including on‑call duties.

improvement. If you’re ready to lead with purpose and passion, we'd love to welcome you to our team. This is a full‑time role for 37.5 hours per week (50% unsociable hours – including evenings, weekends and bank holidays).