Operations Executive - FIT Inbound

Travel Trade Recruitment Limited; Chiswick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned travel agency in Chiswick is seeking an Operations Executive to join its FIT Department. The successful candidate will oversee bookings and client communication, ensuring operational excellence and high service standards. This role requires strong attention to detail and excellent interpersonal skills, alongside the ability to thrive in a fast-paced environment. The position offers opportunities for career development within the travel industry.

Qualifications

• Motivated and customer-focused professional with strong attention to detail.
• Ability to perform well under pressure and manage multiple priorities.
• Excellent communication and organizational skills.

Responsibilities

• Monitor and manage the FIT email inbox for client communication.
• Process incoming FIT reservations and bookings.
• Build and maintain relationships with clients and suppliers.
• Manage the operational cycle of FIT bookings.
• Produce weekly operational reports for transparency.
• Oversee close-outs for online travel operators.
• Create and manage bulk bookings efficiently.
• Coordinate Tour services including ticket allocation and transport bookings.
• Handle post-departure feedback and complaints.

Skills

Proficiency in Microsoft Office

Excellent written and verbal communication in English

Strong attention to detail

Ability to prioritize effectively

Proactive independent approach

Teamwork skills

Tools

Tourplan

Prioticket

Job description

About the Role

An established inbound travel company is seeking a proactive and detail-oriented Operations Executive to join its FIT (Fully Independent Traveller) Department in London. The successful candidate will play a key role in ensuring smooth daily operations, accurate bookings, and exceptional client communication. Working closely with the department's Manager, the FIT Operations Executive will help coordinate all logistical, supplier, and internal processes, maintaining high service standards and operational excellence.

Key Responsibilities

• Monitor and manage the FIT email inbox, ensuring timely and professional communication with clients and suppliers.
• Process incoming FIT reservations, booking accommodations, attractions, and related services through internal systems such as Tourplan and Prioticket.
• Build and maintain strong relationships with clients and suppliers to ensure efficient service delivery.
• Manage the full operational cycle of FIT bookings, including service confirmations, travel document preparation, and problem resolution.
• Review arrival lists and hotel confirmations to identify and correct potential discrepancies.
• Produce weekly operational reports for key suppliers to support performance transparency.
• Oversee daily close-outs for online travel operators to maintain accurate availability and prevent overbookings.
• Create and manage bulk bookings to improve operational efficiency.
• Coordinate all aspects of Tour services, including ticket allocation, transport bookings, operational reporting, and trend analysis.
• Handle post-departure feedback and complaints, ensuring timely resolution and process improvement.
• Perform general administrative tasks to support the wider operations team.

Candidate Profile

The ideal candidate will be a motivated, customer-focused professional with a strong eye for detail and the ability to perform well under pressure. Excellent communication and organizational skills are essential, along with the capacity to manage multiple priorities and maintain accuracy.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook) and confidence using online systems.
• Excellent written and verbal communication skills in English.
• Strong attention to detail, with the ability to prioritize effectively and meet deadlines.
• A proactive, independent approach to work combined with strong teamwork skills.
• Ability to remain calm and professional in a fast-paced environment.

Desirable

• Fluency in an additional European language (French, Spanish, German, or Dutch).
• Previous experience in inbound tourism, particularly within the UK & Ireland markets.

Opportunity

This role offers the chance to join a dynamic and collaborative team within a respected travel company. It provides hands‑on experience in international tourism operations, career development opportunities, and the satisfaction of contributing to exceptional client experiences.

How to Apply

Interested candidates are invited to submit their CV and cover letter quoting "Operations Executive - FIT Department" in the subject line to the recruitment team via the online application link. Only successful applicants with unrestricted rights to work in the UK will be contacted.