Operations Executive

The Industry Club; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

6-month FTC

Job summary

The Industry Club is seeking an Operations & Transformation Executive to support marketing operations and transformation programmes on a brand-new automotive account. The role is a 6-month FTC with hybrid working, two days in the office, reporting to the Programme Lead.

You will manage content management activities, platform administration, stakeholder support, and project coordination, coordinating cross-functional teams and ensuring timely, accurate delivery of marketing initiatives.

Qualifications

• Experience in marketing operations, project coordination, or a similar role.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong attention to detail and a commitment to high-quality work.
• Confident written and verbal communication with stakeholders.
• Experience with DAM, CMS, or similar platforms or ability to learn quickly.
• Proficiency in Microsoft Excel and PowerPoint; familiarity with workflow platforms is a plus.
• Proactive, solutions-focused with interest in marketing operations or programme management.

Responsibilities

• Upload, organise, and maintain digital marketing assets within a content management platform, ensuring governance and quality standards.
• Perform first-line quality assurance checks prior to publishing and escalate issues as needed.
• Maintain metadata, taxonomy, and naming conventions for easy asset management.
• Respond to routine platform enquiries and escalate complex requests appropriately.
• Coordinate publishing schedules and monitor outstanding content submissions from internal teams and external partners.
• Update campaign pages and platform content to ensure accuracy and relevance.
• Produce regular reports on platform usage, project progress, and KPIs, with proper documentation.
• Review content and assets for consistency, accuracy and quality.
• Provide coordination support across marketing operations and transformation projects, including scheduling and tracking actions.
• Maintain project trackers, status reports, and documentation; escalate risks as appropriate.
• Coordinate logistics for workshops, meetings, and project reviews, including scheduling and materials.

Skills

Marketing operations

Project coordination

Organisational skills

Attention to detail

Written and verbal communication

Stakeholder engagement

DAM CMS

Excel

PowerPoint

Workflow platforms

Tools

DAM/CMS platforms

Project management tools

Office suite

Job description

Brand new role working on an automotive account at a leading agency!

6 month FTC and hybrid working 2 days in the office supporting the Programme Lead.

The Operations & Transformation Executive provides day-to-day operational and coordination support across marketing operations and transformation programmes.

This role focuses on the successful execution of content management activities, platform administration, stakeholder support, and project coordination.

The position is well suited to someone with experience in marketing operations, content administration, or project coordination who enjoys working across multiple workstreams in a fast-paced environment.

The successful candidate will manage defined operational tasks, support cross-functional teams, coordinate with internal and external stakeholders, and help ensure the efficient delivery of marketing initiatives.

Key Responsibilities

• Upload, organise, and maintain digital marketing assets within a content management platform, ensuring all content complies with established governance processes and quality standards.
• Perform first-line quality assurance checks prior to publishing, identifying and escalating any issues where required.
• Maintain metadata, taxonomy, and naming conventions to ensure digital assets remain organised, searchable, and easy to manage.
• Manage and respond to routine platform enquiries, resolving straightforward requests while escalating more complex issues appropriately.
• Coordinate publishing schedules and monitor outstanding content submissions from internal teams and external partners.
• Update campaign pages and platform content to ensure information remains accurate, relevant, and current.
• Produce regular reports on platform usage, project progress, and key performance indicators, while maintaining accurate project documentation.
• Review content and digital assets to ensure consistency, accuracy, and adherence to quality standards.
• Provide coordination support across marketing operations and transformation projects, including scheduling activities, tracking actions, and monitoring progress.
• Maintain project trackers, status reports, and documentation, escalating risks or issues where appropriate.
• Coordinate the logistics for workshops, meetings, and project reviews, including scheduling, preparing materials, and recording actions.

Stakeholder Support

• Act as the first point of contact for routine platform and operational enquiries from internal and external stakeholders.
• Build and maintain positive working relationships through responsive, professional communication.
• Support user onboarding and training by coordinating sessions, preparing materials, and assisting with follow-up activities.

Operational Excellence

• Maintain accurate operational records to support governance, reporting, and continuous improvement.
• Keep process documentation, user guides, and standard operating procedures up to date.
• Assist with testing new platform features and enhancements, documenting findings and supporting implementation activities.

Candidate Profile The ideal candidate will have:

• Experience in marketing operations, project coordination, or a similar role within a marketing, creative, digital, or in-house environment.
• Excellent organisational skills with the ability to manage multiple priorities simultaneously.
• Strong attention to detail and a commitment to delivering accurate, high-quality work.
• Confident written and verbal communication skills, with experience engaging professionally with a variety of stakeholders.
• Experience using, or the ability to quickly learn, digital asset management (DAM), content management (CMS), or similar marketing technology platforms.
• Good working knowledge of Microsoft Office applications, particularly Excel and PowerPoint. Experience with project management or workflow platforms is advantageous but not essential.
• A proactive, solutions-focused approach with a genuine interest in developing a career in marketing operations, transformation, or programme management.

We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background.

With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process