Operations Executive

Blackhawk Network; Dacorum; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading digital payments company in the UK is seeking a candidate for client onboarding processing and data management. This role requires proficiency in MS Word and Excel, along with strong attention to detail and organizational skills. The ideal candidate will manage client requests efficiently, adhere to data security processes, and collaborate with internal teams. This position supports hybrid working arrangements and focuses on quality service delivery.

Benefits

Hybrid working environment

Office group activities

Support for physical and mental health

Qualifications

• Proficient in MS Word and Excel.
• Excellent attention to detail requisite.
• Strong written and oral communication skills are mandatory.
• Strong organisational skills, including time management, necessary.
• Ability to prioritise key actions, especially during peak times.

Responsibilities

• Accurate and timely processing of client onboarding requests.
• Quality check of data inputs.
• Professional and efficient query management.
• Administration support for Transactional Team Account Managers.
• Liaising with internal departments as required.

Skills

MS Word proficiency

Excel proficiency

Attention to detail

Strong written communication

Strong oral communication

Organisational skills

Time management

Ability to prioritise

Problem-solving

Job description

Responsibilities

• Accurate and timely collection and processing of specified client onboarding requests (including account and program creation, fee structure maintenance and user set up as necessary) via Program Modeler (BHN Platform)
• Predominantly working in Program Modeler and using approved websites to gather missing detail (for example Companies House and Google Maps)
• Quality checking of data inputs
• Professional and efficient query management (via email and query log) within agreed SLA's
• Administration Support for Transactional Team Account Managers
• Adherence to BHN Data Security processes in line with GDPR regulations
• Accurate processing and set-up of client scheme(s) data to support invoicing purposes
• Liaising with internal departments e.g. Account Management / Service Delivery as required

Principal Working Relationships

Clients

Non-direct as you will be working with Account Managers to support their portfolio of clients, however you may be required to send a generic email with attachments (template provided) to clients to confirm that set up is complete and that they need to complete some steps themselves before ordering.

Internal Relationships

• Client Services
• Transactional Sales team
• Group Companies (GVS, BHN)

Qualifications & Skills

• Proficient in use of MS Word and Excel
• Excellent attention to detail
• Strong written and oral communication skills
• Strong organisational skills, including time management
• The ability to prioritise key actions is essential, especially at our peak times
• The ability to retain information and resolve problems is a must as we are very process driven to ensure a high standard of service to our client base

Personal Qualities

• Team player
• Confident and calm under pressure
• Proactive approach
• Can Do attitude
• Commitment to quality and operational excellence

Flexibility & Engagement

Hybrid working, office group activities, and support for physical and mental health.

At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to our client base and their customers alike. Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!