Operations Excellence Specialist

Cambridge University Press & Assessment; Stapleford; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

28 days annual leave

Private medical insurance

Discretionary annual bonus

Group pension scheme

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking an Operations Excellence Specialist to lead Lean Six Sigma initiatives, design impactful training, and embed continuous improvement across our global operations. You will optimise processes, drive automation, and partner with senior leaders to translate strategy into practical improvements.

You will facilitate workshops, monitor performance data, and champion technology-enabled solutions.

Qualifications

• Demonstrated experience applying Lean Six Sigma methodologies, alongside designing and delivering effective training and capability-building programmes.
• Strong analytical, facilitation and communication skills, with the ability to translate complex data and processes into clear, actionable insights.
• A proven track record of leading end-to-end process design and optimisation initiatives, facilitating workshops, and driving improvements through to implementation.

Responsibilities

• Facilitate workshops and training to engage stakeholders, promote process optimisation, and embed a culture of continuous improvement across the organisation
• Utilise data-driven performance monitoring to proactively identify issues and support implementation of technology-enabled solutions
• Collaborate with stakeholders and Lean Six Sigma practitioners, supporting the adoption of AI and automation to drive sustainable change.

Skills

Lean Six Sigma

Continuous Improvement

Facilitation

Stakeholder Management

Data Analysis

Project Management

Change Management

Communication

Tools

Miro

Microsoft Teams

Job description

Ready to drive a culture of continuous improvement? Join us as an Operations Excellence Specialist, where you will lead initiatives that embed Lean Six Sigma principles into everyday practices-designing impactful training, optimising processes, and driving measurable improvements that elevate our operational excellence. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

Reporting to the Operations Excellence Lead, you will play a key role in driving improvements by facilitating workshops, trainings and supporting strategic initiatives. You will use your expertise in Continuous Improvement, Lean, and project management to deliver key projects and embed a lean mindset across the organisation. Your focus will be on optimising processes-designing efficient workflows, reducing inefficiencies, and identifying opportunities for automation. You will work closely with senior leaders and cross-functional teams to align processes with strategic goals. This role is pivotal in implementing new technologies, re-engineering workflows, and driving transformation through automation and digital solutions.

• Facilitate workshops and training to engage stakeholders, promote process optimisation, and embed a culture of continuous improvement and innovation across the organisation
• Utilise data-driven performance monitoring to proactively identify issues and support implementation of technology-enabled solutions
• Collaborate with stakeholders and Lean Six Sigma practitioners, supporting the adoption of AI and automation to drive sustainable change.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

We are looking for someone with proven experience in designing and delivering continuous improvement trainings. You will have strong facilitating and stakeholder management skills, and the ability to translate strategy into tactical execution. Most importantly, you will bring a hands-on, can-do attitude when proactively finding solutions to challenges.

To succeed in this role

• Demonstrated experience applying Lean Six Sigma methodologies, alongside designing and delivering effective training and capability-building programmes.
• Strong analytical, facilitation and communication skills, with the ability to translate complex data and processes into clear, actionable insights.
• A proven track record of leading end-to-end process design and optimisation initiatives, facilitating workshops, and driving improvements through to implementation.
• Confidence in using digital collaboration tools such as Miro and Microsoft Teams to engage stakeholders, run virtual workshops, and enable cross-functional working.
• A proactive and innovative mindset, with a strong commitment to continuous improvement, embedding best practice, and delivering measurable impact within an education-focused environment.

Your application will be even stronger if you can also demonstrate the following desirable criteria

• Experience and knowledge of change management principles and methodologies
• Experienced in the use of project applications

First stage interviews will be held in person at our office in Whittlesford.

Second stage interviews will also be held in person at our office in Whittlesford and will include a task to prepare for.

We are committed to an equitable recruitment process.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together.

We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes