Operations Engineer

BBC; Glasgow; On-site; GBP 40,000 - 51,000; Full time

Job summary

A leading broadcasting organization in Glasgow is looking for an Operations Engineer to maintain seamless content flow. You will monitor systems, diagnose issues under pressure, and collaborate with teams. Key skills include experience with broadcast systems and incident management tools. This full-time role offers a salary range of £40,500 – £50,500.

Benefits

Flexible working options

Opportunity to visit remote sites

Collaborative team environment

Qualifications

• Experience supporting radio, TV, and online broadcast systems.
• Ability to diagnose and repair broadcast and IT equipment.
• Knowledge of safety standards and inclusive practices.

Responsibilities

• Initiate response to service disruptions in broadcast systems.
• Monitor and resolve issues across broadcast technologies.
• Communicate with teams for operational continuity.

Skills

Hands-on experience with broadcast systems

Incident detection and monitoring tools

Calm diagnosis and resolution of faults

Clear technical documentation

Tools

Nagios

CheckMK

Jira

Confluence Helix

Job description

Job Details

JOB BAND: C

CONTRACT TYPE: Permanent

DEPARTMENT: Technology Operations

LOCATION: Glasgow Pacific Quay

PROPOSED SALARY RANGE: depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We’re happy to discuss flexible working. If you’d like to please indicate your preference in the application though there is no obligation to do so now. Flexible working will be part of the discussion at offer stage.

Purpose Of The Role

As an Operations Engineer at the BBC you will be at the heart of broadcasting excellence. You’ll play a vital role in keeping our content flowing seamlessly to audiences across the nation. Dive into cutting‑edge systems and technologies and explore the infrastructure that powers our creative output. This is your chance to grow your skills, support iconic programming, and help shape the future of broadcasting.

Why Join The Team

Join BBC Scotland’s Engineering team based at Pacific Quay in Glasgow. We’re seeking an experienced Operations Engineer who thrives in a live technical environment and values precision, enjoys collaboration and remains motivated through challenges. We provide broadcast support across Scotland and you will have opportunities to visit remote sites such as Orkney, Shetland and Stornoway.

You’ll join a high‑performing yet relaxed team that’s supportive, easy‑going and genuinely fun to work with. If you believe in the BBC’s mission and want to be part of its future we’d love to welcome you aboard.

Your Key Responsibilities And Impact

• Incident response: Initiate response to service disruption of broadcast critical systems and equipment and support proactive measures aimed at preventing recurrence. Accurately record incidents including technical response and action taken.
• Monitor and support broadcast systems: Using a diverse range of broadcast and production monitoring tools to identify and resolve complex service‑impacting issues across a range of technologies and platforms.
• Collaboration: Communicate clearly with engineers, specialists, programme makers, technical teams and stakeholders to maintain operational continuity and effective shift handovers.
• Diagnose and Repair: Troubleshoot faults and carry out repairs on broadcast and IT equipment, maintaining system reliability and preventing repeat issues.
• Promote Safety and Inclusion: Uphold health and safety standards while contributing to an inclusive team culture that supports collaboration and wellbeing.

Your Skills And Experience

ESSENTIAL CRITERIA

• Hands‑on experience supporting radio, TV and online broadcast systems and have knowledge of equipment including audio desks such as D‑HD, Studer or Lawo talkback systems e.g. Reidel and audio editing software e.g. Dira in live and post‑production environments.
• Skilled in using monitoring tools for incident detection and prevention e.g. Nagios, CheckMK.
• Proven ability to calmly diagnose and resolve broadcast faults under pressure ensuring uninterrupted transmission.
• Capable of producing clear technical documentation and communicating system issues across engineering and editorial teams.
• Experience using ITSM and knowledge management platforms such as Confluence Helix or Jira to record and share information.
• Knowledge of current safety standards and experience working and contributing to an inclusive environment.

DESIRED BUT NOT REQUIRED

• Knowledge of Networking in Audio / Video Environments; Familiarity with IP audio / video streaming protocols and networked media systems.
• Understanding of ITIL Framework; Awareness of ITIL principles and service management best practices.
• Experience in Media or Creative Environments; Exposure to broadcast production or post‑production workflows.
• Problem‑Solving Methodologies; Ability to apply structured approaches to fault diagnosis and resolution.
• Awareness of IT Security Standards; Understanding of security policies, procedures and best practices in technical environments.

If you can bring some of these skills and experience along with transferable strengths we’d love to hear from you and encourage you to apply.

Key Skills

Change Management, Software Deployment, Cloud Infrastructure, High Availability, IaaS, Firewall, Linux, Middleware, Jboss, Network Architecture, Scripting, Technical Support

Employment Type

Full-Time

Experience

Years

Vacancy

1

Monthly Salary

Salary: 40,500 – 50,500