Operations Engineer

Experis; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment firm in the UK seeks an experienced Operations Engineer to join the CESA team. This role involves providing live service support, managing batch processes, and resolving incidents. The ideal candidate has strong expertise in PL/SQL and Java, alongside experience in live service environments. This position offers a hybrid work model based in Telford, requiring a minimum of 2 days in the office.

Qualifications

• Strong technical expertise in PL/SQL and Java.
• Proven track record in live service environments.
• Experience with ServiceNow for ticketing.

Responsibilities

• Provide live service support for the CESA service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to resolve issues.

Skills

PL/SQL

Java

Live Service Support experience

ServiceNow

Batch scheduling tools

Problem-solving skills

Job description

Operations Engineer
Clearance Required: SC Clearance (or at least be eligible to obtain it)
Duration: 6 months
Location: Telford - Hybrid - min. 2 days per week
Umbrella only

Role Overview

• The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability.
• The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.

Core Responsibilities

• Provide live service support for the CESA service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills & Technologies

• PL/SQL and Java (core development and debugging)
• Live Service Support experience
• ServiceNow (ticket triage and root cause analysis)
• Batch scheduling tools (e.g., Job Scheduler)
• Strong problem-solving and analytical skills

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!