Operations Director (Senior)

Lionbridge; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading localization solutions provider in Bristol is seeking an experienced Operations Manager to supervise multiple teams and enhance performance through KPIs and process improvements. If you have over 10 years in operations leadership, strong analytical skills, and a results-driven attitude, we want to hear from you. Competitive salary and benefits offered.

Qualifications

• 10+ years of broad operations experience, including multi-team leadership.
• Experience developing leaders and fostering high-performance teams.
• Results-orientation and ability to deliver under pressure.

Responsibilities

• Supervise multiple site or functional teams.
• Develop and monitor operational KPIs and performance dashboards.
• Drive cross-departmental improvements and standardizations.
• Oversee talent development, succession planning, and team coaching.
• Coordinate with leadership to resolve complex operational issues.
• Represent operations in executive and client meetings.

Skills

Cross-functional leadership

Change management

Process improvement

Analytical skills

Strong communication

Education

Business, technical, or operations-related degree

Job description

Manages and optimizes cross-functional operations, ensuring sustained delivery excellence, personnel development, and process improvement.

What You Will Do

• Supervise multiple site or functional teams.
• Develop and monitor operational KPIs and performance dashboards.
• Drive cross-departmental improvements and standardizations.
• Oversee talent development, succession planning, and team coaching.
• Coordinate with leadership to resolve complex operational issues.
• Represent operations in executive and client meetings.

Qualifications

• 10+ years of broad operations experience, including multi-team leadership.
• Strong analytical, change management, and process improvement skills.
• Experience developing leaders and fostering high-performance teams.
• Business, technical, or operations-related degree.
• Strong communication and negotiation skills.
• Results-orientation and ability to deliver under pressure.

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world‑class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com.