Operations Director - Remote (UK-based) - Up to £90,000

Pearson Carter; City Of London; Remote; GBP 76,000 - 90,000; Full time

Job summary

A leading technology solutions firm is seeking an experienced Operations Director to lead their Professional Services function. You will oversee Microsoft Dynamics projects, manage a team of specialists, and drive delivery excellence in a fully remote environment. The ideal candidate will have a strong background in ERP or SaaS project delivery, excellent leadership skills, and experience working with diverse teams. A competitive salary of up to £90,000 with performance bonuses is offered.

Benefits

£20,000 performance bonus

Fully remote working

25 days annual leave + bank holidays

Employer pension scheme (3%)

Life assurance (4x salary)

Bupa private medical insurance

2 fully paid volunteering days per year

Opportunities to pursue Microsoft certifications

Qualifications

• 5-10 years’ experience leading a professional services or implementation function within a B2B SaaS or Microsoft Partner environment.
• Strong background in ERP or SaaS project delivery.
• Proven experience managing and motivating multi-disciplinary delivery teams.
• Exceptional leadership, stakeholder management, and communication skills.
• Experience working in a remote environment with distributed teams.

Responsibilities

• Oversee delivery of Microsoft Dynamics-based ERP projects.
• Lead, mentor, and develop a team of Consultants and Project Managers.
• Drive continuous process improvement and governance.
• Manage project resourcing and profitability metrics.

Skills

Leadership

Stakeholder management

Communication skills

Process improvement

Project management

Remote work

Education

Project management certification (e.g., PRINCE2, Agile, Scrum)

Tools

Microsoft Dynamics 365

Microsoft Project Operations

Job description

Job Title: Operations Director
Location: Remote (UK-based)
Salary: Up to £90,000 £20,000 performance bonus benefits
Type: Full-time, Permanent

About the Role

We’re looking for an experienced Operations Director to lead our Professional Services function and drive delivery excellence across all Microsoft Dynamics-based ERP implementation projects.

As part of the senior management team, you’ll be responsible for overseeing the successful delivery of SaaS solutions to customers — ensuring every project is completed on time, on budget, and to the highest quality standards. You’ll manage a talented team of Consultants and Project Managers, providing strategic direction, mentorship, and operational oversight.

This is a hands‑on leadership role ideal for a commercially aware, proactive delivery professional who thrives in a fast‑paced, evolving environment. If you’re passionate about people, processes, and performance — and ready to make a real impact in a growing, entrepreneurial organisation — we’d love to hear from you.

Key Responsibilities

• Oversee the delivery of Microsoft Dynamics-based ERP implementation projects for new and existing customers, ensuring on‑time and on‑budget completion.
• Lead, mentor, and develop a team of Consultants and Project Managers, fostering a culture of collaboration and accountability.
• Manage project resourcing, utilisation, and recovery rates to ensure profitability metrics are achieved.
• Implement and champion best‑practice project management methodologies within a SaaS delivery model.
• Drive continuous process improvement, governance, and delivery optimisation across all operational functions.
• Serve as an escalation point for delivery challenges and proactively support the team to bring projects back on track.
• Lead the implementation of Microsoft Project Operations to enhance project visibility and reporting.
• Stay current with developments in the Microsoft ecosystem, maintaining relevant certifications and encouraging the same across the team.
• Attend board meetings to present updates on operational performance, delivery metrics, and strategic initiatives.

Candidate Requirements

• 5–10 years’ experience leading a professional services or implementation function within a B2B SaaS or Microsoft Partner environment.
• Strong background in ERP or SaaS project delivery, ideally with Microsoft Dynamics 365 Business Central or CRM.
• Proven experience managing and motivating multi-disciplinary delivery teams.
• Project management certification desirable (e.g., PRINCE2, Agile, Scrum).
• Track record of driving process improvements and optimising delivery performance.
• Exceptional leadership, stakeholder management, and communication skills.
• Ability to balance strategic oversight with hands‑on problem‑solving when required.
• Experience working in a remote environment with distributed teams.
• Must be a British Citizen or hold Indefinite Leave to Remain (ILR).

Benefits

• Salary up to £90,000 £20,000 performance bonus (based on utilisation, budget adherence, process improvement, and customer feedback).
• Fully remote working (UK-based) with equipment provided.
• 25 days annual leave + bank holidays.
• Employer pension scheme (3%).
• Life assurance (4x salary).
• Bupa private medical insurance.
• 2 fully paid volunteering days per year.
• Opportunities to pursue Microsoft certifications (e.g., MB‑800).

Interested?

Apply now with your CV to join Elite Dynamics, a multi‑award‑winning Microsoft Solutions Partner delivering innovative Dynamics 365 solutions to the Holiday Park, Marina & Leisure industry. Lead from the front, empower your team, and shape the future of delivery excellence.

Keywords

Operations Director, Professional Services Director, Delivery Director, Microsoft Dynamics 365, Business Central, ERP, SaaS, Project Management, PRINCE2, Agile, Remote Work, Leadership, Process Improvement