Operations Director & Nominated Individual

Nightingale Hammerson; Eastbourne; On-site; GBP 55,000 - 60,000; Part time

Job summary

A leading accommodation service provider is seeking an Operations Director to oversee a semi-independent service for unaccompanied asylum-seeking children in Eastbourne. The role involves ensuring compliance with regulations, managing a supportive team, and driving service improvement. Candidates should have a Level 5 Diploma in Leadership for Health and Social Care and substantial experience in a similar setting. This position offers a salary of £55,000–£60,000 pro rata.

Qualifications

• Experience in Ofsted-regulated supported accommodation or children's homes.
• Strong understanding of safeguarding, risk management, and health & safety.
• Proven ability to lead teams and drive service improvement.

Responsibilities

• Strategic oversight of service delivery, safeguarding, and regulatory compliance.
• Line management of the Registered Service Manager and support team.
• Preparing the service for Ofsted inspections.

Skills

Leadership

Safeguarding

Communication

Data analysis

Education

A Level 5 Diploma in Leadership for Health and Social Care

Job description

Operations Director & Nominated Individual

We are recruiting for a strategic, values-led Operations Director to lead a supported accommodation service for young people, ensuring quality, safety and compliance.

Position: Operations Director & Nominated Individual

Location: Eastbourne

Salary: £55,000–£60,000 pro rata

Hours: 3 days per week, with flexibility across the week

Closing Date: 14/11/2025

About the Role

This senior leadership role offers the opportunity to shape and oversee a semi-independent supported accommodation service for unaccompanied asylum-seeking children (UASC). The Operations Director will act as the Nominated Individual, ensuring the service meets Ofsted’s Supported Accommodation Regulations and Standards 2023.

Key responsibilities include:

• Strategic oversight of service delivery, safeguarding, and regulatory compliance


• Line management of the Registered Service Manager and support team


• Preparing the service for Ofsted inspections and liaising with regulatory bodies


• Leading on safeguarding, policy implementation, and conflict resolution


• Monitoring quality assurance, data analysis, and beneficiary feedback


• Supporting recruitment, training and retention strategies


• Financial oversight in partnership with the Finance Director


• Attending quarterly Trustee meetings and contributing to strategic planning


• Championing young people’s voices and promoting independence and dignity


• Overseeing accurate reporting and documentation for regulatory bodies

This is a hands‑on leadership role requiring a balance of operational rigour, strategic thinking and compassionate oversight.

About You

The ideal candidate will bring:

• A Level 5 Diploma in Leadership for Health and Social Care (or equivalent)


• Experience in Ofsted‑regulated supported accommodation or children’s homes


• A strong understanding of safeguarding, risk management and health & safety


• Knowledge of relevant legislation including Supported Accommodation Regulations 2023, GDPR and Working Together to Safeguard Children


• Proven ability to lead teams, resolve complex issues and drive service improvement


• Excellent communication skills and a commitment to equality and diversity


• Confidence in data analysis, reporting and stakeholder engagement

This role suits someone who thrives in a values‑driven environment and is passionate about improving outcomes for vulnerable young people.

About the Organisation

This service provides ringfenced, semi‑independent accommodation for looked‑after young people. The organisation is committed to safeguarding, inclusion and continuous improvement. It offers a warm, collaborative culture and a strong ethos of listening to beneficiaries and staff alike. The Operations Director will join a dedicated leadership team and play a pivotal role in shaping the future of the service.

Other roles you may have experience of could include:

Registered Manager, Head of Safeguarding, Children’s Home Manager, Service Director, Head of Operations, Strategic Lead – Social Care, Responsible Individual, DSL, Head of Residential Services, Supported Accommodation Lead.

Salary / Benefits: £55,000–£60,000 pro rata