Operations Director

Capita plc; Brighton; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading public service organization in the UK is seeking an experienced Interim Operations Director to oversee operations for the Health Assessment Advisory Service. This role involves setting strategies for operational excellence, managing suppliers, and fostering a diverse culture. The ideal candidate will possess strong leadership skills and a proven track record in health or regulated environments. This position allows for home-based work with occasional travel and offers excellent benefits, including a supportive and inclusive working environment.

Benefits

Opportunities for paid volunteering

Auto-enrolment in pension plan

Voluntary lifestyle benefits

Qualifications

• Proven leadership in large-scale, complex operations ideally within health or similar regulated environments.
• Exceptional stakeholder management and communication skills with senior client and executive audiences.
• Ability to thrive in fast-paced, dynamic settings and balance multiple priorities.

Responsibilities

• Leading operations to deliver service excellence and contractual performance across regions.
• Setting and executing operational strategies that achieve business objectives and continuous improvement.
• Driving transformation across process, digital engagement and workforce capability.

Skills

Leadership in complex operations

Stakeholder management

Analytical mindset

Financial management

Education

Relevant degree or professional qualification in business/operations

Job description

Join Capita Public Service as an Operations Director (Interim) - Health Assessment Advisory Service (HAAS)

Location & hours: Home-based (UK)

Capita Public Service - Health Assessment Advisory Service (HAAS)

Contract: 12-month Fixed Term Contract

The opportunity

We're looking for an experienced Operations Director (Interim) to lead day-to-day operations for our new Health Assessment Advisory Service (HAAS), delivering for the Department for Work and Pensions (DWP) in the Midlands and Wales and the Department for Communities (DfC) in Northern Ireland. You'll shape a high performing, inclusive culture, drive operational excellence, and lead transformation that improves efficiency, quality and outcomes across a complex, multisite service.

We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

About HAAS

HAAS brings together assessment services for disabled people and those with health conditions under a single provider in each region-making access to support simpler and easier for some of society's most vulnerable people. We deliver assessments for Personal Independence Payment (PIP), Work Capability Assessments (WCA) and a number of Specialist Benefits (SB), building on our experience since 2013.

What you'll be doing

• Leading operations to deliver service excellence and contractual performance across regions.
• Setting and executing operational strategies that achieve business objectives and continuous improvement.
• Building, mentoring and inspiring a high performing , diverse operations leadership team.
• Monitoring performance, using insight to optimise productivity, quality, and cost.
• Acting as a key point of contact for operational updates, escalations and strategic initiatives.
• Driving transformation across process, digital engagement and workforce capability.
• Ensuring robust risk management, safeguarding, data protection and policy compliance (client and Capita).
• Championing a collaborative culture aligned to our values; nurturing talent and progression.
• Managing suppliers and partners to optimise delivery and value.
• Preparing and presenting regular operational performance reports to senior leadership.

What you'll bring

(Essential)

• Proven leadership in large scale, complex operations-ideally within health or similar regulated environments.
• A strong track record delivering complex KPIs and contractual obligations.
• Exceptional stakeholder management and communication skills with senior client and executive audiences.
• Evidenced experience leading transformation and change at scale.
• Analytical, decisive mindset focused on operational excellence and continuous improvement.
• Financial acumen with experience managing budgets and resources.
• Ability to thrive in fast paced , dynamic settings and balance multiple priorities.

(Desirable)

• Relevant degree or professional qualification in business/operations.

Key competencies

• Strategic thinking & planning
• Leadership & people management
• Operational & process optimisation
• Change management
• Financial management
• Stakeholder engagement
• Risk management

Why join us

• A pivotal leadership role shaping a new national public service that makes a real difference.
• The scope and autonomy to drive transformation, strengthen performance and develop future leaders.
• A supportive, inclusive culture where diverse perspectives are valued and people can thrive.

Ready to make an impact?

If you're an experienced operations leader who can lift performance, lead change and build a brilliant culture, we'd love to hear from you. Apply now to join Capita Public Service as our Interim Operations Director for HAAS

What's in it for you?

• Home based position (occasional travel will be required )
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks... and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation – Achieve together Everyone is valued

What we hope you'll do next:

Looking to discover more? Select 'Apply now' to fill out our short application and send us your CV.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.

We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail] .