Operations Director, Client Transitions & Delivery

UNAVAILABLE; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global media agency based in London is seeking an Operations Associate Director to manage client transitions, oversee operations, and ensure successful onboarding processes. The ideal candidate will have a strong background in media planning and project management, excellent communication skills, and experience in talent management. Flexible working arrangements and competitive benefits are offered.

Benefits

Work anywhere in the world for up to 6 weeks a year

Two additional paid reflection days

24/7 helpline for personal and professional support

26 weeks full pay for family milestones

Birthday off from your first day of employment

Membership discounts at local restaurants and retailers

Qualifications

• Proven experience in managing media transitions and operations.
• Strong understanding of media planning, buying, and digital marketing technologies.
• Excellent project management and organisational skills.
• Ability to work cross-functionally and manage multiple stakeholders.
• Proficiency in financial processes, contracts, and remuneration structures.
• Strong communication and negotiation skills.
• Experience in talent management, training, and onboarding.

Responsibilities

• Manage end-to-end transition of newly won clients.
• Assemble the team and track transition performance.
• Work with legal and client teams to finalize agreements.
• Ensure team structure and track hiring.
• Manage handovers and transition campaigns.

Skills

Managing media transitions and operations

Understanding of media planning

Project management

Financial processes

Communication skills

Job description

A global media agency based in London is seeking an Operations Associate Director to manage client transitions, oversee operations, and ensure successful onboarding processes. The ideal candidate will have a strong background in media planning and project management, excellent communication skills, and experience in talent management. Flexible working arrangements and competitive benefits are offered.