Operations Director - Chertsey

ESS; Chertsey; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare operations company seeks an Operations Director to manage a portfolio of healthcare contracts across the UK. This role focuses on client partnerships, operational excellence, and team development. The ideal candidate will have proven success in multi-site operations and a strong commercial acumen. The position offers a competitive package and the opportunity to shape service delivery impacting lives.

Benefits

Performance-linked benefits

Hybrid working with autonomy

Qualifications

• Proven success managing multi-site, multi-stakeholder operations.
• Demonstrable track record in contract retention and client satisfaction.
• Strong ability to interpret data and deliver results.

Responsibilities

• Strengthen client partnerships through exceptional service.
• Drive operational excellence and continuous improvement.
• Ensure full P&L responsibility and margin improvement.
• Champion safety and compliance as non-negotiables.

Skills

Contract retention

Performance improvement

Client satisfaction

Leadership

Commercial acumen

Communication skills

Negotiation skills

Job description

Overview

Hybrid (UK-wide travel) | 100,000+ package (DOE) + Benefits

Are you a proven operations leader with a track record of driving retention, growth, and excellence across complex healthcare contracts? This is a high-impact role for a commercially astute and people-focused Operations Director ready to shape the future of service delivery in one of the UK's most vital sectors.

About the Role

You'll take full ownership of a portfolio of healthcare contracts, ensuring every site delivers exceptional patient and client experiences while achieving commercial and operational success.

Your focus will be on retention, performance, and growth - building trusted client partnerships, developing high-performing teams, and ensuring sustainable, compliant, and profitable operations across your region.

This role demands a balance of strategic oversight and operational visibility - you'll lead remotely but stay closely connected to frontline teams and clients, ensuring the highest standards of care, safety, and service.

Key Responsibilities

Client & Contract Leadership

• Strengthen long-term client partnerships through exceptional service delivery and retention strategies.
• Drive operational excellence and continuous improvement across all contracts.
• Act as the key strategic interface for clients, ensuring alignment with clinical, commercial, and compliance priorities.

People & Performance Leadership

• Inspire, develop, and empower multi-site teams to deliver outstanding results.
• Build a culture of accountability, wellbeing, and inclusion.
• Lead through change with clarity, confidence, and empathy.

Commercial & Financial Delivery

• Own full P&L responsibility across multiple contracts.
• Drive margin improvement, cost efficiency, and sustainable growth.
• Use data, insight, and performance metrics to shape strategy and decision-making.

Operational Excellence

• Champion safety, compliance, and patient experience as non-negotiables.
• Embed innovation and technology to enhance service delivery and reporting.
• Ensure full regulatory and contractual compliance at all times.

What You'll Bring

• Proven success managing multi-site, multi-stakeholder operations - ideally within healthcare, facilities, or complex service environments.
• A demonstrable track record in contract retention, performance improvement, and client satisfaction.
• Strong commercial acumen with the ability to interpret data and deliver results.
• Inspirational leadership style - strategic, people-first, and performance-driven.
• Exceptional communication, negotiation, and relationship-building skills.

Why Join Us?

• 100k+ package with performance-linked benefits.
• A values-led organisation committed to quality, inclusion, and innovation in healthcare.
• Hybrid working with autonomy and trust.
• The opportunity to shape service delivery that directly impacts lives.

Ready to lead with purpose and performance? Apply now to take ownership of a major healthcare operations portfolio—and help deliver the standard of excellence every patient and client deserves.