Operations Director

Compass Group; Ottershaw; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading food service management company in the UK is seeking an experienced Operations Director to oversee healthcare contracts. In this high-impact role, you will enhance client partnerships and operational excellence while leading multi-site teams. You will be responsible for P&L and drive sustainable growth within a hybrid working environment. The position offers a package upwards of £100,000 plus performance-related benefits.

Benefits

Performance-linked benefits

Hybrid working with autonomy

Values-led organization

Qualifications

• Proven success managing multi-site, multi-stakeholder operations, ideally within healthcare.
• Demonstrable track record in contract retention, performance improvement, and client satisfaction.
• Strong commercial acumen and ability to deliver results.

Responsibilities

• Take ownership of healthcare contract portfolio to ensure exceptional service delivery.
• Inspire and develop multi-site teams for outstanding performance.
• Drive margin improvement and sustainable growth within operations.

Skills

Client partnership strengthening

Operational excellence and improvement

P&L responsibility

Data interpretation for strategy

Relationship-building

Job description

Operations Director - Healthcare

Hybrid (UK-wide travel) | £100,000+ package (DOE) + Benefits

Are you a proven operations leader with a track record of driving retention, growth, and excellence across complex healthcare contracts? This is a high-impact role for a commercially astute and people-focused Operations Director ready to shape the future of service delivery in one of the UK's most vital sectors.

About the Role

You'll take full ownership of a portfolio of healthcare contracts, ensuring every site delivers exceptional patient and client experiences while achieving commercial and operational success.

Your focus will be on retention, performance, and growth-building trusted client partnerships, developing high-performing teams, and ensuring sustainable, compliant, and profitable operations across your region.

This role demands a balance of strategic oversight and operational visibility-you'll lead remotely but stay closely connected to frontline teams and clients, ensuring the highest standards of care, safety, and service.

Key Responsibilities

Client & Contract Leadership

• Strengthen long-term client partnerships through exceptional service delivery and retention strategies.

• Drive operational excellence and continuous improvement across all contracts.

• Act as the key strategic interface for clients, ensuring alignment with clinical, commercial, and compliance priorities.

People & Performance Leadership

• Inspire, develop, and empower multi-site teams to deliver outstanding results.

• Build a culture of accountability, wellbeing, and inclusion.

• Lead through change with clarity, confidence, and empathy.

Commercial & Financial Delivery

• Own full P&L responsibility across multiple contracts.

• Drive margin improvement, cost efficiency, and sustainable growth.

• Use data, insight, and performance metrics to shape strategy and decision-making.

Operational Excellence

• Champion safety, compliance, and patient experience as non-negotiables.

• Embed innovation and technology to enhance service delivery and reporting.

• Ensure full regulatory and contractual compliance at all times.

What You'll Bring

• Proven success managing multi-site, multi-stakeholder operations-ideally within healthcare, facilities, or complex service environments.

• A demonstrable track record in contract retention, performance improvement, and client satisfaction.

• Strong commercial acumen with the ability to interpret data and deliver results.

• Inspirational leadership style-strategic, people-first, and performance-driven.

• Exceptional communication, negotiation, and relationship-building skills.

Why Join Us?

• £100k+ package with performance-linked benefits.

• A values-led organisation committed to quality, inclusion, and innovation in healthcare.

• Hybrid working with autonomy and trust.

• The opportunity to shape service delivery that directly impacts lives.

Ready to lead with purpose and performance? Apply now to take ownership of a major healthcare operations portfolio—and help deliver the standard of excellence every patient and client deserves.