Operations Director

DigiHaul; Hatfield; On-site; GBP 90,000 - 110,000; Full time

Job summary

A leading digital freight company in Hatfield seeks an Operations Director to manage innovative logistics solutions. The role involves directing operational strategies, ensuring customer service excellence, and optimizing processes for efficiency. Candidates should have over 8 years of transport experience and strong leadership skills. Attractive benefits include 33 days of holiday, a 15% bonus, and access to private medical care.

Benefits

33 days holiday

15% non-contractual bonus

Access to Pension Scheme

Access to Private Medical Cover

Access to Employee Benefit Portal

Access to Cycle to Work scheme

Access to Employee Assistance Programme

Access to Electric Vehicle Salary Sacrifice scheme

Birthday vouchers

Health Assessments

Training and development opportunities

Qualifications

• Over 8 years of operational experience in a transport environment.
• Strong understanding of technology in logistics.
• Proven influencing and leadership skills.

Responsibilities

• Lead operational delivery for the business.
• Define operational strategy aligned with financial objectives.
• Oversee customer service and onboarding activities.
• Develop short to mid-term plans for operational optimisation.

Skills

Team Leadership

Transport Operations

Planning

Tech Platform

Continuous Improvement

CRM

Negotiation

Resilience

Strategic Thinking

Project Management

Education

Master's or Bachelor's Degree

Job description

Job Description

We’re hiring an Operations Director to lead a technology-driven freight operation. This role focuses on managing digital platforms, haulier relationships, and data-led processes to deliver seamless, scalable logistics—not traditional warehouse management. If you’re passionate about innovation in transport, this is your chance to shape the future of freight.

Are you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works.

Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO₂ into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint.

About You

You are someone who enjoys a fast paced, dynamic work environment, who excels in quick problem solving and likes to get the job done!

You are able to lead Operational Delivery for the Business, including Operations, Customer Service, Transition and Onboarding Activity for the business in line with the overall country strategy, financial objectives, Group guidelines and policies.

Establish and implement strategies that deliver in the short to medium term (1-3 years) delivering improved Customer Satisfaction, Service Levels and Onboarding.

Operations Director Responsibilities

• To be a part of the DigiHaul Leadership Team, contributing to the overall strategy, direction and success of the business
• Define the country's operational strategy in line with country business strategy, financial objectives, Group guidelines and policies
• Oversee and control Operational Planning, Customer Service and Transition/Onboarding activity and initiatives delivering improved metrics, both operationally and financially
• Set and implement business development plans and budgets
• Ownership of Peak Planning Programmes, aligning cross functional teams to deliver desired service and financial outcomes
• Liaison with DHL Business Units to agree Transition Plans of in scope activity aligned to the Transport of Tomorrow Programme objectives, and successfully integrate these into the business
• To seamlessly onboard New Business wins into the business
• Working with Business Stakeholders to agree CI roadmaps for Systems and Process Improvements making things better for Customers and Colleagues
• Support customer strategies and change programmes
• Engage with senior management of key accounts in support of business development and transformational deals
• Build relationships and co-ordination strategies with local businesses to acquire resources, enhance working processes and drive productivity
• To lead and develop the Operations teams, ensuring strong succession planning and retention levels
• Understand market trends and customer requirements at country level, spearheading development to meet customer needs
• Interpret key trends and developments impacting the business and identify change needs to maintain our Market Leading position
• Promote systems for monitoring competitor activity and disseminate information and best practices to relevant parties
• Analyse complex issues and modify methods and techniques for enhanced efficiency, effectiveness and growth
• Influence innovation that directly influences the way the country is operating and making money
• Implement modifications within own area influencing the way the country is operating and making money
• Lead, direct, coach and develop performance of the country's Operations Teams, enabling them to operate autonomously and at a high level of performance
• Influence and challenge key stakeholders effectively, through persuasion and thought leadership representing the Function and Business
• Develop strong, trusting cross-functional relationships with senior business leaders
• IT Leads, to champion cooperation and partnership to provide integrated solutions to problems and enhancements
• Leading the Operations Teams to successfully deliver Service and Operational KPI's
• Develop short to mid-term (1-3 years) plans for optimising the organisation, function, or job-family and the talent required to execute those strategies

What do you need to be a Operations Director?

• Education Level - Master's or Bachelor's Degree
• Experience Level - more than 8 years
• Operational Experience in a Transport Environment, with strong Tech understanding
• Influencing and Leadership Skills

Preffered Skills

Team Leadership, Transport Operations, Planning, Tech Platform, Continuous Improvement, CRM, Negotiation, Resilience, Strategic Thinking, Project Management

What will you get in return as a Operations Director?

You will receive access to a variety of our excellent benefits which in addition to an attractive salary include:

• 33 days holiday
• 15% non-contractual bonus
• Access to Pension Scheme plans
• Access to Private Medical Cover
• Access to Employee Benefit Portal including retail discounts
• Access to Cycle to Work scheme*
• Access to Employee Assistance Programme
• Access to Electric Vehicle Salary Sacrifice lease scheme*
• Birthday vouchers
• Health Assessments*
• Training, development opportunities and more
• subject to T&Cs

What you need to do next?

Joining the DigiHaul family is easy! If you feel that you meet the criteria of this Operations Director role, simply apply online, uploading an up-to-date CV with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.