Operations Director

Build Recruitment; Greater London; On-site; GBP 100,000 - 120,000; Full time

Job summary

A reputable Tier 1 Contractor in Greater London seeks an Operations Director to lead and deliver planned maintenance services in the social housing sector. The ideal candidate will possess strong leadership skills and a comprehensive understanding of maintaining social housing properties. Responsibilities include managing operational performance and ensuring exceptional customer satisfaction. This is an exciting opportunity to drive growth and oversee all operational matters in a well-established company.

Qualifications

• Comprehensive knowledge of social housing planned maintenance.
• Experience in operational leadership within a housing planned maintenance contractor.
• Proven ability to manage senior management teams and subcontractor models.

Responsibilities

• Direct the delivery of planned maintenance services to social housing clients.
• Lead the business through a period of organic growth.
• Accountable for operational performance and customer relationships.

Skills

Leadership

Stakeholder Management

Customer Satisfaction

Risk Management

Training and Development

Job description

Operations Director – London

Social Housing – Planned Maintenance

£100-120k car & package

The role :

To win, direct and deliver through excellent leadership, profitable planned maintenance and refurbishment services to social housing clients.

Objective :

For the successful candidate to lead the business through an exciting period of organic growth, taking responsibility for all operational matters reporting to the Managing Director

Functional Leadership :

Leader of the business with overall accountability for operational performance – to include functional responsibilities, input to business strategy and business improvement programmes. Responsible for operations from bid support to contract award and mobilisations through contract delivery to final accounts. Key driver of exceptional health & safety and customer satisfaction by delivering best in class services.

Lead accountability for customer relationships, risk management and project programming as well as business wide delivery performance. Leadership to include resourcing, training and development, coaching and performance management.

The Person :

An ambitious and proven senior operator with excellent knowledge of the social housing (planned maintenance) sector with genuine hunger and drive to grow a business. Senior Operational Leadership in a housing planned maintenance contractor is key as is leadership of SMTs and sub-contractor delivery models is key.

Must have a comprehensive understanding of the ins and outs of providing maintenance services to social housing organisations and experience dealing with stakeholders at all levels from G15 Boards to Asset and Property Services Directors, to Housing and Asset Managers, surveying teams and tenants.

The business :

A well established, reputable Tier 1 Contractor who are expanding throughout London and the South East.