Operations Director

CV Bay Ltd; Greater London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading Facilities Management organization is seeking an Operations Director for their soft services portfolio. The role involves full operational and commercial accountability for a £25m portfolio, managing a multi-site team to achieve excellence in service delivery. The ideal candidate should have a strong background in soft services, particularly with high-level clients, and demonstrate P&L management capabilities. This opportunity promises extensive bonuses and corporate benefits.

Benefits

Significant bonus potential

Car allowance

Wider corporate benefits

Qualifications

• Proven track record in soft services FM.
• Demonstrable P&L ownership of large portfolios.
• Self-starter with confidence to influence at board level.

Responsibilities

• Full P&L ownership of a c.£25m national cleaning portfolio.
• Leading delivery standards, operational performance & client experience.
• Driving innovation and commercial efficiencies.

Skills

Proven Director-level soft services / cleaning background

Experience with highly prestigious / blue-chip / regulated clients

Strong data, MI, commercial reporting capability

Job description

Operations Director Soft Services (Cleaning) Facilities Management

£75,000 – £95,000 + Large Bonus + Car Allowance

Prestigious Client Portfolio circa £25m P&L Ownership

London

Are you an Operations Director in Soft Services FM with a proven track record of running large, complex portfolios? Do you thrive in high-expectation environments where reputation, service excellence and board-level stakeholder relationships really matter?

This is a rare opportunity to join a top tier Facilities Management organisation supporting some of the most prestigious, high profile UK clients across corporate, financial, technology and landmark built environments.

You’ll have full operational and commercial accountability for a £25m portfolio, leading a large multi-site team to deliver best-in-class soft services solutions.

What you’ll be doing

• Full P&L ownership of a c.£25m national cleaning portfolio
• Leading delivery standards, operational performance & client experience
• Driving innovation, continuous improvement and commercial efficiencies
• Holding complex senior stakeholder relationships (C‑suite / Exec level)
• Leading senior Operations Managers and wider remote site teams
• Supporting growth, rebids and mobilisations

What we’re looking for

• Proven Director‑level soft services / cleaning background (FM sector)
• Experience with highly prestigious / blue‑chip / regulated clients
• Demonstrable P&L ownership of large portfolios
• Self‑starter with the confidence to challenge and influence at board level
• Evidence of driving margin improvement & service transformation
• Strong data, MI, commercial reporting capability

Package

• £75,000 – £95,000 base salary (DOE & portfolio experience)
• Significant bonus potential
• Car allowance + wider corporate benefits

Why this role

• National prestige accounts
• Growing portfolio
• A business that backs innovation and fast decision-making
• Future career progression into Exec level roles

Apply now

Apply now if you’re an Operations Director in the cleaning / soft services space and want to take ownership of one of the most prestigious FM portfolios in the UK.

Confidential conversations welcome.