Operations Director

OLIVER Agency; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading creative agency based in London is looking for an Operations Director to lead operational strategies and manage workflows. The ideal candidate should have over 10 years of experience, a strong analytical approach, and proficiency in project budget management. Responsibilities include developing processes, driving transformation, and overseeing resource utilisation. The role offers an opportunity to make impactful changes while collaborating with creative professionals.

Qualifications

• Over 10 years of relevant experience in operations management.
• Proven success in project delivery and managing operations personnel effectively.
• Extensive experience with relevant products and services for clients.

Responsibilities

• Develop and implement processes for high standards of work.
• Drive transformation in day-to-day processes.
• Monitor teams, providing guidance for solutions.
• Oversee resource scheduling and utilisation.

Skills

Project budget management

Analytical approach

Client-related processes understanding

Leadership

Proficient in Microsoft Office

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As part of The Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Operations Director

Location: London, England, United Kingdom

About the role:

Working in partnership with a leading optical and imaging client in B2B transformation, we’re seeking an Operations Director. You’ll collaborate with creative and strategic professionals to craft compelling stories and campaigns that truly resonate with audiences, utilising cutting‑edge tools and agile processes. We value creativity, collaboration, and impactful results, offering you the chance to make a real difference while advancing your career alongside an esteemed client. If you’re ready to infuse fresh ideas and energy into our projects, we’d love to hear from you!

This role is right for you if you are a seasoned professional who excels in leading operational strategies and managing complex workflows. You thrive in collaborative environments and are passionate about enhancing the efficiency and effectiveness of team operations in alignment with business goals. You have a deep understanding of the agency environment and can drive success from negotiation and implementation stages through to ongoing management.

The Operations Director is responsible for the growth and profitability of the business, through monitoring cost control and driving solutions for constant improvement and slicker operational processes. You will be part of a new multi‑skilled and vibrant creative, design and ops team put together specifically for this account.

The account will require somebody with lots of energy, a can‑do attitude, ability to manage many different work streams at any one time and a hands‑on approach to get the job done.

What you will be doing:

• Develop and implement processes that promote high standards of work while ensuring efficient client servicing.
• Drive transformation and improvement in day‑to‑day processes to decrease cost‑to‑effort ratios and maintain effective information flow.
• Monitor and educate teams, offering guidance for problem‑solving and solutions creation.
• Oversee resource scheduling and utilisation, ensuring efficiencies through a streamlined approach.
• Ensure project management discipline is standardised and best‑in‑class across all operational areas.
• Create, maintain, and analyse reports to understand and act upon key indicators, including utilisation and adherence to processes.

What you need to be great in this role:

• Use job and time management information to estimate, track, and analyse projects and department utilisation, driving recommendations for process refinement across the business.
• Have an understanding of client‑related people processes.
• Be results‑driven and oriented.
• Maintain an analytical approach, with a focus on transformation rather than mere replication.
• Demonstrate excellent project budget management and scheduling.
• Be proficient in Microsoft Office and related software.
• Have over 10 years of relevant experience, with proven success in project delivery and managing operations personnel effectively.
• Deep familiarity with the Oliver IIG model and experience in sectors that align with the agency’s core areas of expertise.
• Demonstrated ability to deliver transformative changes within an organisation, fostering best practices and innovation.
• Extensive experience with products and services relevant to our clients, coupled with a strong track record of implementing systems and technologies to enhance business performance.
• A credible background as an Operations Director, highlighting strategic leadership in improving operational outcomes.

Values:

Be Imaginative to push the boundaries of what’s possible.

Be Always learning and listening to understand.

Be Actively pro‑inclusive and anti‑racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal‑opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.