Operations Director

Talent Hub Resourcing Solutions Ltd; England; Hybrid; GBP 50,000 - 56,000; Full time

Job summary

A leading creative agency in South East UK is seeking a strategic Operations & Resources Director for a 12-month FTC. The role focuses on ensuring operational efficiency, managing financial processes, and fostering a positive company culture. Ideal candidates have significant operations experience in a creative environment, strong financial acumen, and excellent people management skills. The salary ranges from £50,000 to £56,000.

Qualifications

• Proven experience in operations or resource leadership within a creative agency.
• Strong financial and strategic planning skills.
• Experience with tech tools for financial and planning systems.
• Up to date knowledge in AI and ideally a qualification.
• Excellent people management and communication skills.

Responsibilities

• Lead and deliver the agency’s operational strategy.
• Oversee financial processes and forecasting.
• Identify efficiencies across resourcing and systems.
• Support profitability across client accounts.
• Manage HR processes including contracts and training.
• Champion company culture and wellbeing initiatives.

Skills

Operations leadership

Financial planning

Commercial acumen

People management

AI knowledge

Tools

Tech tools for financial systems

Job description

Operations & Resources Director, Marketing Agency

12-Month FTC

South East / Hybrid

Salary £50,000 - £56,000

Full-time or 4 days considered.

Start Date: 1 December 2025

We’re looking for a strategic and hands-on Operations & Resources Director with a marketing agency or creative studio background, to join a leading creative agency for a 12-month maternity cover, ensuring the smooth running of the business during an exciting phase of growth.

As the operational backbone of the agency you’ll ensure the efficiency and performance across teams, systems and finances. Partnering with the senior leadership team, and reporting to the CEO, you’ll shape and deliver the agency’s growth strategy while maintaining a positive and people-first culture.

Key responsibilities for this Operations & Resource Director job:

• Lead and deliver the agency’s operational strategy in line with business goals
• Oversee financial processes using and forecasting with the FD and accounts team
• Identify efficiencies across resourcing, systems and workflows
• Support profitability and commercial insight across client accounts
• Manage the Operations Assistant and HR processes (contracts, onboarding, training)
• Champion company culture, wellbeing, DEI and sustainability initiatives

For this Operations Director job you should have:

• Proven experience in operations, resource or commercial leadership within a creative or marketing agency.
• Strong financial and strategic planning skills. Being commercially astute.
• Experience of using tech tools for financial and planning systems.
• Up to date knowledge in AI and ideally a qualification.
• Excellent people management and communication skills.
• Join a talented team shaping the future of a dynamic creative agency, where operational excellence and creative energy go hand in hand.