Operations Director

Compass Associates; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading care provider in South London is seeking an Operations Director to spearhead operational strategy across its services. This role requires a senior leader with extensive experience in the care sector, particularly in managing multiple care homes. Key responsibilities include ensuring compliance with regulations, managing operational budgets, and fostering team engagement. The ideal candidate will thrive in a fast-paced environment and be strategically minded, making a significant impact on the organisation's future growth and care quality.

Benefits

Car Allowance

KPI Bonus

Referral Reward

Qualifications

• Senior operational leader with experience in Care Homes across multiple sites.
• Confident in navigating CQC regulations and quality governance.
• Commercially astute with experience managing large budgets.

Responsibilities

• Lead operational strategy across all services.
• Ensure compliance with CQC and statutory regulations.
• Oversee operational budgets and performance.

Skills

Leadership in care sector

Compliance management

Team engagement

Budget management

Strategic planning

Job description

Operations Director – Leading UK Care Group

Location : South London, Surrey & South East England

Salary : £100k-£125k + Car Allowance + KPI Bonus

Compass Associates have partnered with a leading family‑run care provider on a search for their next Operations Director to join their Board. This is more than just an operational role, it’s a chance to shape the future of a group that is committed to delivering outstanding, person‑centred care across its 12 services, while growing and innovating in the care sector.

As Operations Director, you’ll be the Nominated Individual and will be at the heart of the organisation, working closely with the CEO and COO to drive operational excellence, inspire your teams, and make a real difference to the lives of residents and clients. You’ll ensure that every service meets the highest standards of care, compliance, and commercial performance, while helping the organisation grow sustainably.

What You’ll Do

• Lead the operational strategy across all services, turning vision into practical, measurable plans.
• Champion high-quality, person‑centred care across all sites, embedding a culture of continuous improvement.
• Ensure full compliance with CQC and other statutory regulations, leading by example.
• Take ownership of operational budgets and performance, balancing quality outcomes with efficiency and financial sustainability.
• Inspire and lead a large, multidisciplinary team, creating a culture where people feel valued, empowered, and accountable.
• Be the public face of the organisation with regulators, commissioners, local authorities, and partners, building trust and credibility.
• Play a key role in new service launches, acquisitions, and integrations, ensuring smooth implementation and lasting success.

Who You Are

• A senior, board‑level operational leader with experience in Care Homes, ideally across multiple sites.
• Confident navigating CQC regulation, quality governance, and commercial operations.
• Skilled at leading large teams, fostering engagement, and driving performance improvement.
• Strategically minded, with the ability to translate big‑picture vision into actionable operational plans.
• Commercially astute, with a track record of managing large budgets, KPIs, and operational performance.
• Collaborative, authentic, and values‑led, able to influence and communicate at Board and stakeholder level.
• Resilient and decisive, thriving in a fast‑paced, evolving environment.

Why This Role

This is a chance to make your mark on an organisation that genuinely puts care and people at the heart of what it does. You’ll lead operational strategy across a group that’s innovating, expanding, and delivering exceptional care every day. This role offers the opportunity to work with a team that shares your commitment to quality, growth, and meaningful impact.

How to Apply

If you’re an experienced Operations leader of multiple Care Homes looking to make a genuine difference within a progressive, quality‑driven care organisation, we’d love to hear from you.

Contact Zenon Raddon at Compass Associates on 02393 877 352 or email your CV to [e-mail] for a confidential conversation.

Referral Reward

Know someone who might be perfect for this role? We offer a £200 vouchers of your choice for every successful referral placed.