Operations Director

Priory; City Of London; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading care provider is seeking an Operations Director to oversee financial and operational performance of multiple homes. The role, performed remotely with required travel in the West Midlands, involves collaborating with finance, HR, and quality teams. Ideal candidates should have extensive experience in managing large teams, demonstrating strong organizational and financial planning skills. A competitive salary with a car allowance is included.

Benefits

25 days Annual Leave + Bank Holidays

Competitive Pension Scheme

Employee Assistance Programme

Employee referral scheme

Career Pathways Programme

Qualifications

• Experience managing large scale, multi-site teams.
• Ability to prioritize and multi-task under pressure.
• Strong financial planning and accountability skills.
• Experience influencing multiple functions within a business.

Responsibilities

• Lead culture valuing safety and quality in care.
• Manage Operational Management Team and performance.
• Ensure compliance with regulatory bodies.
• Develop and maintain relationships with stakeholders.
• Direct recruitment and retention strategies.

Skills

Team leadership and management

Organizational skills

Operational planning

Financial stewardship

Communication

Job description

Operations Director

Application Deadline: 31 October 2025

Department: Corporate Services

Employment Type: Permanent - Full Time

Location: Remote

Reporting into a Managing Director, you will be accountable for the financial, quality and operational performance of the region covering 11 specialist residential homes and 1 Supported Living Provision. You will work closely with, and have the support of, colleagues from finance, HR, recruitment, business development and quality teams to take a collaborative approach to delivering outcomes. This is a remote role with regular travel required, covering our West Midlands region, which covers West Midlands County, Warwickshire, Stoke-on-Trent and wider Staffordshire. To be considered for this role you must live within the geographical region of the West Midlands. The salary for this role is competitive and comes with car allowance.

What you'll be doing

• Lead and develop a culture in the region that values the very highest standards of safety, quality and excellent service user care are consistently delivered.
• Lead and manage the Operational Management Team across all aspects of day to day business deliverables including monitoring performance in relation to quality and key performance indicators (QPI9s and KPI9s) to agreed targets for care standards, business planning, financial performance and quality.
• Ensure compliance with all statutory regulatory bodies and company policies and procedures, and accountable for ensuring findings from internal site quality inspections are reviewed and actioned as appropriate, linking with Senior Quality Improvement Lead (QIL) and/or QIL as necessary.
• Develop and maintain external stakeholder relationships (including Local Authorities and Care Commissioning Groups)
• Establish and direct a regional recruitment and retention strategy designed to meet appropriate staffing needs, reducing turnover and avoiding unnecessary agency usage

What you'll bring to the role

• Significant previous experience of managing large scale, multi-site and/or geographically spread teams, managing and leading sites to strive for excellence, good financial stewardship, promoting person centre care, good communicator, facilitating good team work, supporting colleagues to develop and ensuring effective service delivery.
• Strong organisational skills, ability to prioritise and multi-task, work well under pressure, handling multiple issues simultaneously in a dynamic and often ambiguous environment
• Significant operational and financial planning ability with experience of commercial accountability for cost control, financial performance, business growth and development
• Experience of working within a matrix organisation, influencing and directing multiple functions within a business in order to deliver a first class service is essential
• While previous health/social care management experience is not essential, a clear understanding of the factors influencing and impacting social care provision and a demonstrable passion for delivering high quality, person centred services is absolutely vital
• A full, clean driving licence and access to a vehicle is essential, for which a car allowance will be paid. Please note that the role will involve significant amounts of travel and overnight stays as required.

What we will give you in return

• 25 days Annual Leave + Bank Holidays + additional day's leave for your Birthday!
• Annual leave entitlement increases based on length of service: 27 days after 5 years' service and 30 days after 10 years' service
• Length of service recognition awards - every 5 years
• Employee Assistance Programme
• Competitive Pension Scheme
• Initial Disclosure Check Cost covered, if applicable to role
• 'My Possible Self' App and health-related benefits
• Online discounts and cashback rewards - Priory Perks
• Smart Technology scheme (qualifying period)
• Cycle to work scheme (qualifying period)
• Smart Holidays (qualifying period)
• Gym Flex (qualifying period)
• Healthcare Cash Plan - Simply Health Scheme
• Eye Care Vouchers
• 'Cash for Colleagues' - Employee referral scheme
• Career Pathways Programme - for development and further qualifications
• Parental Leave Gift