Operations Data Analyst

Pharmacy2U Ltd; Austhorpe; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading online pharmacy in the UK seeks a Data Analyst to enhance site performance through actionable insights and data-driven strategies. The ideal candidate will have strong expertise in Power BI, SQL, and data visualization tools, ensuring they can develop and maintain dashboards while collaborating with cross-functional teams. This role offers opportunities for professional development and hybrid working arrangements.

Benefits

Employee discount site

Discounted gyms

Employee assistance programme

In-house mental health support

Health and wellbeing initiatives

Annual leave buy and sell scheme

25 days annual leave increasing with service

Qualifications

• Expertise in Power and SQL, and other data visualisation and reporting tools.
• Experience with data modelling and creating reusable data pipelines.
• Hands-on experience using SQL for data extraction, transformation, and analysis.

Responsibilities

• Analyse operational data to derive actionable insights.
• Develop and maintain dashboards and reports that track KPIs.
• Act as a data partner to the purchasing team, providing analytical support.

Skills

Power BI

SQL

Data visualization tools

Forecasting models

Education

Bachelor's or master's degree in a related field

Tools

Tableau

Looker

Job description

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.6 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient‑centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Responsibilities

• Analyse operational data to derive actionable insights that support business growth and enhance site performance.
• Develop and maintain dashboards and reports that track key performance indicators (KPIs) and site metrics.
• Use advanced analytics techniques to assist the purchasing and operations in achieving key business KPIs.
• Analyse existing operational procedures and identify opportunities for enhancing them to increase the service offered to customers.
• Provide operational forecasts for any new changes and report findings to any area of the business that may be impacted.
• Create dashboards and visualisations to communicate insights to stakeholders clearly and effectively.
• Translate complex data into actionable business strategies for cross‑functional teams.
• Act as a data partner to the purchasing team, providing analytical support for operational decisions and reporting.
• Work closely with operations to align insights with broader business strategies.
• Present data‑driven findings and recommendations to non‑technical stakeholders.
• Ensure data integrity, accuracy, and consistency by implementing best practices in data governance and management.
• Work with data engineering teams to optimise data collection, storage, and retrieval processes for efficient analysis.
• Develop and maintain automated dashboards to track KPIs, delivering clear insights to stakeholders.
• Analyse variances between actuals and forecasts, identifying key drivers and trends to inform future strategies.
• Stay updated on the latest trends in data analytics, e‑Commerce, and the pharmacy industry to identify opportunities for process improvement and innovation.
• Recommend new tools, technologies, and methodologies to enhance data analysis and reporting capabilities.

Qualifications

• Bachelor's or master's degree in a related field.
• Expertise in Power and SQL, and other data visualisation and reporting tools (Tableau/Looker).
• Experience building and maintaining automated dashboards and reports in Power BI, Tableau or Looker.
• Hands‑on experience using SQL for data extraction, transformation, and analysis.
• Experience with data modelling and creating reusable data pipelines for reporting.
• Experience analysing large and complex datasets to identify operational inefficiencies or business opportunities.
• Prior involvement in developing forecasting models (e.g., demand forecasting, workload capacity planning).
• Experience measuring and improving KPIs related to service levels, accuracy, and turnaround times.
• Involvement in root cause analysis for operational issues and recommending corrective actions.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.

Benefits

• Employee discount site
• Discounted gyms (via our blue light card and benefits schemes)
• Employee assistance programme
• In‑house mental health support
• Health and wellbeing initiatives
• Social events throughout the year
• Cycle to work scheme
• Green car scheme
• (Subject to minimum earnings)
• Registration fees paid (GPhC, NMC, CIPD etc.)
• Long service bonus
• Refer a friend bonus
• Blue light card
• Hybrid working
• Commitment to CPD/training
• 25 days annual leave increasing with service
• Annual leave buy and sell scheme
• Discounts & exclusive offers at The Springs, Leeds
• 25% discount & health & beauty purchases
• 25% discount on Pharmacy2U Private Online Doctor Services