Operations & Customer Service Coordinator

Tirebuck Recruitment; Metropolitan Borough of Solihull; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking an Operations & Customer Service Coordinator in Solihull. The role involves delivering exceptional customer service, processing registrations, and maintaining strong customer relationships. Candidates should have experience in data entry and customer service, with proficiency in Microsoft Office and strong communication skills. This position offers a hybrid working arrangement and excellent benefits.

Benefits

27 days plus bank holidays

Wellbeing payment

EAP including free eye test and GP appointments

Contributory pension

Free parking

Qualifications

• Experience in high-volume data entry and customer service.
• Strong attention to detail and accuracy is essential.
• Ability to communicate effectively.

Responsibilities

• Deliver outstanding customer service through clear communication.
• Process and validate applications efficiently and accurately.
• Generate and upload registration documents.

Skills

High-volume data entry experience

Attention to detail

Excellent communication skills

Proficiency in Microsoft Office

Ability to work independently and collaboratively

Awareness of GDPR

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Title:Operations & Customer Service Coordinator
Salary:£27,000 per annum
Hours:Full Time, 37 hours per week, Monday to Friday, rotational shifts between 08:00 – 17:00, finishing early on Friday at 4:30pm
Contract:Fixed Term Contract until January 2027 – with the potential to go permanent based on business needs
Start date:ASAP (We are working towards 3rd November 2025)
Location:Solihull and hybrid working (2 days in the office and 3 days from home)
Benefits:27 days plus bank holidays, £100 per annum well being payment, EAP including access to free eye test, GP and Physio appointments, contributory pension, free parking

We are working exclusively with our client to recruit for anOperations & Customer Service Coordinator.Based in modern and beautiful offices in Solihull, our client is a forward-thinking organisation that plays a pivotal role within its industry. Offering impressive benefits, hybrid working and an early finish on a Friday, the successful candidate will be a detail-oriented and customer-focused professional who thrives in a fast-paced and team focused environment. You’ll be responsible for processing registrations, resolving queries, and ensuring a smooth customer experience across a range of training schemes.

Duties include:

• Deliver outstanding customer service through clear, professional communication across phone and email channels to a diverse range of customers.
• Accurately process and validate applications in line with established procedures, ensuring efficiency and compliance.
• Generate registration documents and systematically upload supporting evidence and materials to the relevant platforms.
• Provide expert guidance to applicants and trainees on training programmes and navigating digital systems.
• Foster strong customer relationships by maintaining consistent, effective, and courteous communication.
• Actively contribute to team initiatives and play a key role in driving continuous service enhancements.

Skills and experience required:

• Experience in high-volume data entry and customer service
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and collaboratively
• Awareness of GDPR and data protection legislation

If you’re passionate about delivering outstanding service and want to be part of a team that’s making a positive impact in a critical sector, we would love to hear from you. Our client is looking to interview in person on Tuesday 28th October, we will therefore be moving throughout our process quickly.

Apply now or contact Tirebuck Recruitment for more information. If successful, one of our consultants will be in touch for a confidential conversation about your experience and suitability for the role. Please check your spam folder for missed communications and ensure your contact details are up to date