Operations Customer Account Coordinator

Rotork; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Bath is seeking a Contracts Engineer to act as a vital link between customers and production teams. The role involves ensuring accurate order processing, advocating for customer needs, and supporting team collaboration. Ideal candidates are detail-driven and possess strong communication skills. This full-time position emphasizes a supportive work culture with a focus on operational excellence.

Qualifications

• Calm under pressure and thrives independently.
• Sharp eye for detail and a customer-first mindset.
• Communicates clearly and works well across teams.

Responsibilities

• Be the main point of contact for customer orders.
• Ensure accurate sales order processing.
• Advocate for customer needs across departments.
• Provide timely updates and essential documentation.
• Support audits, continuous improvement, and team collaboration.

Skills

Communication skills

Interpersonal skills

IT skills – Microsoft Office

Organisational skills

Time Management

Customer Service

Education

Good general education (numerate and literate)

Tools

Microsoft Office

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Are you a detail-driven professional with a passion for customer service and operational excellence? Join us at Rotork and become the key link between our customers and our production teams.

As our Contracts Engineer you’ll:

• Be the main point of contact for customer orders
• Ensure accurate sales order processing
• Advocate for customer needs across departments
• Provide timely updates and essential documentation
• Support audits, continuous improvement and team collaboration

We're looking for someone who:

• Is calm under pressure and thrives independently
• Has a sharp eye for detail and a customer‑first mindset
• Communicates clearly and works well across teams

At Rotork you’ll be part of a supportive, safety‑focused culture where your work truly matters. If you’re ready to make an impact and grow your career, we’d love to hear from you.

Qualifications (Essential)

• Communication skills
• Interpersonal skills
• IT skills – Microsoft Office
• Organisational skills, able to prioritise
• Good general education (numerate and literate)

Desirable

• Negotiation skills
• Experience in a manufacturing / engineering environment
• Experience in a contractual environment
• Good technical mechanical and electrical knowledge

Additional Information

Rotork DNA and Behaviours

Our greatest achievements come from working together. When we unite around a shared purpose, support one another and bring our unique strengths, there’s nothing we can’t achieve. Our DNA and behaviours capture what this means at Rotork. By embracing them in all we do we deliver results safely and sustainably, drive accountability and a growth mindset, stay agile and go further. Together.

Our DNA: We Value Our Customers, We Grow Together, We Win as a Team is the foundation of who we are. By living these behaviours we keep each other safe, value our customers and move Rotork forward together.

By living our DNA and behaviours we collaborate for success across every area of our business. For the benefit of our customers, each other, Rotork and the world.

Remote Work: No

Employment Type: Full‑time

Key Skills

• Time Management
• Marketing
• Microsoft Office
• Public Relations
• Customer Service
• Microsoft Outlook
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Social Media Management
• Sales Support

Experience: years

Vacancy: 1