Operations Coordinator/ Allocator

ABM UK; Bentfield; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Cycle to work

Financial and legal support

Perks at Work

Job summary

ABM UK at Stansted Airport is seeking an Operations Co-ordinator to allocate resources for arriving and departing passengers within tight SLA timelines using the Inform tool. The role covers shift patterns 4 on 4 off, with 40 hours per week, and a starting pay rate of £16.65 per hour (rising to £17.30 from 1st Nov 2026).

You will monitor passenger journeys, assist the Duty Manager with staffing, liaise with airline staff and handling agents, and provide detailed operational reports to ensure

Qualifications

• Strong communication and influencing skills.
• Management or supervisory experience.
• Customer service experience.
• Strong IT and programme operational skills.

Responsibilities

• Allocate resources to arrival and departing flight tasks to meet SLA using Inform.
• Monitor and capture the information of each passenger's journey.
• Assist the Duty Manager with staffing levels and prompts for delays.
• Liaise with airline staff and handling agents to ensure smooth operations.
• Provide detailed reports on accidents and incidents and brief staff on operational matters.

Skills

Strong communication

Management or supervisory experience

Customer service experience

IT & programme operational skills

Job description

LOCATION: Stansted Airport

SHIFT PATTERN: 4 on 4 off, Days & Nights, 40 hours per week

PAY RATE: £16.65 per hour to increase to £17.30 from 1st Nov 2026

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Overview Of Job Description

The Operations Co-ordinators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks for arriving and departing passengers within the defined time frames, utilizing the Inform tool to meet the agreed SLA's.

LOCATION: Stansted Airport

SHIFT PATTERN: 4 on 4 off, Days & Nights, 40 hours per week

PAY RATE: £16.65 per hour to increase to £17.30 from 1st Nov 2026

Overview Of Job Description

The Operations Co-ordinators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks for arriving and departing passengers within the defined time frames, utilizing the Inform tool to meet the agreed SLA's.

• Allocate resources to arrival and departing flight tasks to ensure the agreed SLA's are met using the Inform tool.
• Monitor and capture the information of each passenger's journey
• Assist the Duty Manager with ensuring adequate staffing levels are met.
• Keep the Duty Manager informed of any potential delays or problems that may arise to prompt mitigation.
• Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards.
• Ensure customer requests are met.
• Receive and respond to telephone enquiries from employees and customers in professional manner.
• Liaise with all airline staff and handling agents.
• Provide detailed reports on accidents and incidents.
• Brief staff on relevant operational matters.
• Identify operational challenges and produce a plan to respond.
• Ensure a fair and consistent approach to employees when allocating work.
• Ensure employees are working appropriately and in a timely manner.

Person Specification:

Essential

• Strong communication and influencing skills
• Management or supervisional experience
• Customer service experience
• Strong IT and programme operational skills

Desirable

• Aviation Experience
• Multi-lingual

Essential Criteria for an Airside Pass

• To be considered for the role you will need to provide the following:
• Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)
• Valid photographic proof of identity e.g. passport or driving licence
• Valid Visa/Proof of right to work for non UK and out of EU nationals
• Proof of National Insurance No. (or evidence that you have applied for one)
• Proof of identity and address (Utility bill, bank statement, etc.)
• Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance

Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin

Requirements

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

About ABM:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.