Operations Coordinator

IPRS Aeromed; Wootton Bridge; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading medical solutions provider in the UK is seeking an Operations Coordinator to join the expanding team. In this role, you will be responsible for coordinating operational activities and ensuring effective service delivery. The ideal candidate should have strong organisational and communication skills, a background in customer service, and the ability to work efficiently under pressure. A competitive salary starting at £28,000 is offered, along with various benefits including professional development opportunities and employee assistance programs.

Benefits

Salary: £28,000 increasing to £30,000

Professional Development Opportunities

Employee Assistance Programme

Free Parking

25 days Annual Leave

Company pension scheme

Life Assurance

Recruit a Friend bonus scheme

Qualifications

• Minimum of four years customer service/administration experience required.
• Experience in emergency medical repatriation services preferred.
• Experience interacting with third-party clinical staff.

Responsibilities

• Liaise with operational, clinical and finance colleagues regularly.
• Coordinate and support the clinical team effectively.
• Manage workload using a bespoke database.

Skills

Customer service experience

Team coordination

Communication skills

Attention to detail

Ability to work under pressure

Proficiency in Microsoft programs

Education

4 GCSE/O level passes A-C including English and Maths

GNVQ/NVQ Level 2 qualification or equivalent

Job description

Overview

You’ll play a key role as part of the Operations Team ensuring that IPRS Aeromed continues to deliver innovative and exemplary clinical services to its clients in the most effective manner, through optimum operational business processes and procedures, as well as operationally ensuring all clinical bank staff are tasked and despatched effectively to deliver a first class service to clients and patients within set service level agreements and key performance indicators. We’re looking for an exceptional organiser, communicator, and team collaborator to support the seamless coordination of our mission‑critical services. As an Operations Coordinator, you’ll play a pivotal role at the heart of our operation‑ensuring that logistics run smoothly, resources are optimised, and our clients continue to receive outstanding care. Whether it’s streamlining scheduling, managing aviation support, or liaising across departments, you’ll be driving excellence and efficiency in everything you do. This is your chance to make a meaningful impact in a fast‑paced, dynamic environment where no two days are the same‑and every detail counts. Ready to bring precision, energy, and heart to the operations that keep us flying forward?

Responsibilities

• Regular liaison with Operational, Clinical and finance colleagues both at Gatwick and remote locations
• Coordinate and support operationally all clinical team and bank medics undertaking work for IPRS Aeromed ensuring all tasks are planned effectively to meet the client’s needs
• Utilise a bespoke database for the management of staff and workload
• Utilise management information to ensure sufficient resource availability for the demand and work with colleagues to address any projected shortfalls
• Answer queries or redirect requests for information in line with company processes and policies
• Assist in the coordination and implementation of key operational projects and new initiatives by supporting the staff involved
• Continually work within Clinical guidelines provided by the CMT
• Provide shared coverage of the company’s on‑call service overnight on weekdays 18:00–08:00
• Provide shared coverage of the company’s on‑call service at weekends on a rota basis
• Provide weekend ops support to the Clinical case worker who runs operations during this time, with minimal support required

Qualifications

• 4 GCSE/O level passes A‑C or equivalent, including English and Maths
• GNVQ/NVQ Level 2 qualification or equivalent
• Minimum of four years customer service/administration experience
• Experience of coordinating a team
• Experience of interacting with independent third‑party clinical staff, working remotely
• Experience of working in a customer service/administration environment
• Experience of working within Emergency Medical Repatriation Services
• Experience of assigning work to a remote team, desirably in an international environment
• Experience of dealing with medical professionals and patients
• Experience of using various Microsoft programmes and databases
• Ability to speak languages other than English
• Smart professional appearance and conduct
• Ability to communicate effectively with internal and external customers and provide excellent customer service
• Ability to identify and implement ways to improve customer service functions
• Clear and concise written and spoken communication skills, in particular a friendly telephone manner
• Attention to detail and the ability to record information accurately
• Ability to make decisions quickly and under pressure
• Ability to plan and organise workloads effectively in a fast moving and demanding environment
• Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment
• Ability to work on own initiative with minimal supervision in a proactive manner
• Team worker who is flexible and has a positive attitude to learning and self‑development

EEO Statement

We are committed to eliminating discrimination, fostering a culture of inclusion, and ensuring that all our recruitment, hiring, and workplace practices reflect the importance of equality and diversity. We welcome applications from people of all backgrounds and experiences and are dedicated to providing a supportive and inclusive workplace. As a Disability Confident Committed employer, at IPRS Aeromed, we ensure our recruitment process is inclusive and accessible.

Company Overview

IPRS Aeromed is a leading independent supplier of scalable clinical and medical solutions, trusted by government, NHS, and private partners to provide rapid, high‑quality care in complex environments. From paramedic‑led medical repatriations to clinical support in secure settings, our skilled, experienced, and diverse clinical professionals work around the clock to respond where and when it matters most. We’re in an exciting period of growth, expanding our team and service, so if you’re motivated by a fast‑moving and dynamic environment, have a desire for continuous improvement and are passionate about making a real difference, we would love you to join our team where care and compassion guide every decision. You’ll join a company built on four core values – Innovation, Diversity, Integrity, and Kindness – and a culture where people are genuinely at the heart of everything we do. IPRS Aeromed are currently recruiting for an Operations Coordinator to join their expanding team based in the Gatwick office.

Benefits and Rewards

• Salary: £28,000 per annum (increasing to £30,000 per annum after successful completion of probationary period)
• Professional Development Opportunities
• Employee Assistance Programme including free confidential counselling
• Free Parking and High‑street discounts
• Annual Leave: 25 days
• Moving Day Leave
• Membership of the Company pension scheme
• Life Assurance
• Recruit a Friend bonus scheme – up to £1,500
• Environmental Initiatives
• Westfield Health Cash Plan
• Free Eye Tests every 2 years
• Free annual Flu‑Vaccination