Operations Coordinator

Tate; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established recruitment agency in Welwyn Garden City is looking for an Operations Coordinator for a 6-month fixed-term contract starting in early January. This 100% office-based role involves managing client requests, producing reports, and ensuring excellent customer service. Candidates should be highly organized, detail-oriented, and proficient in Microsoft Office products. The position offers competitive company benefits including free parking and is suited for those who can work independently as well as in a team environment.

Benefits

Free parking

Qualifications

• High proficiency in administration tasks and customer service.
• Ability to handle numerical data efficiently and accurately.
• Experience working independently in a team-focused environment.

Responsibilities

• Manage requests from clients and suppliers effectively.
• Handle incoming communications via email and phone.
• Ensure timely action of refunds and issue resolutions.
• Produce reports and documentation for suppliers.

Skills

Excellent administration and customer services skills

Strong attention to detail

Strong IT proficiency

Proactive problem solver

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are recruiting for an Operations Coordinator for 6-month Fixed Term Contract for an established business based in Welwyn Garden City. To start in early January, this role is 100% office based, and the working hours are Monday to Friday: 9.00am to 5.30pm. Working as part of a team this is a varied and busy role delivering excellent customer service to both clients and suppliers.

Daily Responsibilities

• Taking requests from clients - actioning any changes with both clients and suppliers
• Handling any incoming communication from clients and suppliers - by both email and telephone.
• Actioning any changes liaising with both clients and suppliers
• Setting up an efficient process of services so that deadlines are not missed.
• Actioning any refunds or issues promptly.
• Assist with the production of reports, documentation and statistics for suppliers.
• Plus any other ad hoc administration duties.

Person Specification

• Excellent administration and customer services skills
• Highly numeric with a strong attention to detail.
• Strong IT proficiency with a good working knowledge of Microsoft Word, Excel and Outlook
• Highly organised and be a proactive problem solver
• Able to work independently as well as part of a busy team. Excellent Company benefits , including free parking.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.