Operations Coordinator

i2i Recruitment Consultancy; Cheltenham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A luxury travel company in Cheltenham is seeking an Operations Coordinator to enhance travel experiences and manage logistics. You will be responsible for confirming bookings, arranging travel details, and resolving guest queries while maintaining strict attention to detail. This full-time role includes a hybrid work model and offers competitive compensation and benefits, including travel opportunities and health support.

Benefits

25 days holiday + bank holidays

6% pension contribution

Private health insurance

Discounted gym membership

Health and wellbeing support

Qualifications

• Excellent communication and organisational skills are required.
• Genuine passion for travel and customer experience necessary.
• Ability to manage multiple tasks simultaneously is critical.

Responsibilities

• Confirm and manage hotel bookings within budget.
• Arrange transport, tours, tickets, and dining reservations.
• Negotiate supplier rates to ensure smooth tour delivery.

Skills

Excellent communication

Organisational skills

Attention to detail

Proficiency in Microsoft Office

Relationship-building

Job description

Operations Coordinator

Cheltenham | £25,000 - £27,000 DOE | Full-time | 37.5 hours per week | Hybrid (minimum 4 days in office)

Are you passionate about travel and delivering seamless, unforgettable experiences? Do you thrive in a fast-paced environment where organisation and attention to detail are key?

This is a fantastic opportunity to join a luxury travel company based in central Cheltenham, working alongside a friendly and supportive team who share your passion for creating memorable journeys for clients around the world.

What's in it for you?

• £25,000 - £27,000 depending on experience
• 357.5-hour working week
• 25 days holiday + bank holidays
• Opportunities to travel!
• 6% pension contribution
• Private health insurance
• Discounted gym membership
• Health and wellbeing support
• Modern office environment with free coffee and snacks
• Hybrid working: 1 day from home, 4 days in the office
• Full training and a clear progression plan to support your career growth

What you'll be doing:

• Confirm and manage hotel bookings, ensuring all services remain within budget
• Arrange transport, tours, attraction tickets, and dining reservations
• Negotiate supplier rates and make necessary adjustments to ensure smooth tour deliveryLiaise with travel advisors to communicate updates and requirements
• Accurately cost additional client requests and manage related documentation
• Prepare detailed itineraries and tour documents for both guests and suppliers
• Oversee tour progress to ensure every element runs as planned
• Resolve guest queries and support other departments when required
• Proactively identify and resolve potential service issues before they arise

Must-have's:

• Excellent communication and organisational skills
• A genuine passion for travel and customer experience
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Confident working under pressure and meeting deadlines
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Collaborative approach and strong relationship‑building skills with colleagues and suppliers

Nice-to-have's:

• Experience in travel coordination, hospitality, or a related customer‑facing role
• Previous experience within a fast‑paced environment is a must! Hospitality or commercial settings!
• A second European language (beneficial but not essential)

If you're ready to combine your love for travel with a rewarding, fast‑paced role in a supportive and inspiring environment — this could be the perfect next step in your career. For immediate consideration send your CV to Ellie Tunnicliffe at i2i recruitment today.