Operations Coordinator

CEVA Logistics; Ashby-de-la-Zouch; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading logistics company in Ashby-de-la-Zouch is seeking an Operations Coordinator to manage daily 4PL operations and oversee transport coordination. The candidate should have strong communication and customer service skills, with a focus on logistics. This role offers a salary of £28,000 and hybrid working arrangements, fostering personal growth in a rewarding environment.

Benefits

Competitive annual leave

Pension and life assurance

Employee benefits platform

Qualifications

• Proven coordination, administration, and customer service experience ideally within a logistics and supply chain environment.
• Strong communicator with excellent interpersonal skills.
• Ability to prioritise workload with efficiency and accuracy.

Responsibilities

• Oversee daily 4PL operations via air, ocean, and ground transportation.
• Coordinate and manage transport bookings in response to client requests.
• Handle customer queries and resolve transport-related issues.

Skills

Coordination

Customer service

Communication

Problem solving

IT skills (Outlook, Excel)

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our dynamic 4PL Lead Logistics team based in Ashby de la Zouch has an exciting opportunity for a dynamic and customer focused Operations Coordinator where you will oversee daily 4PL operations via air, ocean, and ground transportation, managing all communications with customers, global suppliers and 3PL providers via telephone and email.

This role is offering a salary of £28,000 per annum working Monday to Friday working a rotating shift of 8am‑4:30pm and 9am‑5:30pm. The role offers hybrid working which would be 3 days in the office, 2 days at home, please be aware that through initial training you will be expected to be on site Monday to Friday.

WHAT ARE YOU GOING TO DO?

• Coordinate and manage transport bookings in response to client requests.
• Enter and maintain shipment data to support non-standard or manual transport requests.
• Communicate with third‑party logistics providers to arrange suitable transportation solutions.
• Collaborate with local logistics teams to manage bookings and track shipments.
• Ensure all logistics partners follow agreed collection and delivery procedures and update shipment milestones accordingly.
• Tender shipments to approved transport providers in line with business guidelines using relevant platforms.
• Handle customer queries and proactively resolve any transport‑related issues.
• Monitor shipment progress and ensure accurate milestone updates across various systems.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have proven coordination, administration and customer service experience ideally within a logistics and supply chain environment. You will be a strong communicator (via telephone and email) with the ability to form relationships internally and externally, possess excellent customer service skills, be a logical thinker and natural problem solver who can prioritise their own workload with efficiency and accuracy. You will also have excellent IT skills capable of utilising internal systems and MS packages such as Outlook and Excel.

It would be desirable, however not essential if you have proven control tower, 4PL, or 3PL experience.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.