Operations Controller — Transport Operations & On‑Call Lead

ECT Charity; City Of London; On-site; GBP 29,000 - 34,000; Full time

Job summary

A community transport provider in Greenford is seeking an Operations Controller to join the team. The role involves managing bookings, liaising with operational staff, and ensuring efficient service delivery. Candidates should have strong administrative skills, be computer literate, and able to communicate effectively with diverse stakeholders. This full-time position, offering a salary of approximately £29,000 per annum, requires flexibility and adherence to ECT policies.

Benefits

Continuous professional learning opportunities

Wellbeing support

Flexible working requests

Qualifications

• Experience in an office-based role is preferred.
• Able to communicate professionally via telephone/email.
• Receptive to change and able to initiate it in operational environments.

Responsibilities

• Liaise with passengers to manage bookings professionally.
• Schedule routes and assign vehicles and staff.
• Conduct day-to-day operations and maintain accurate records.
• Ensure compliance with ECT policies and regulatory obligations.

Skills

High degree of computer literacy

Attention to detail

Ability to work in a fast-paced environment

Proactive self-starter

Tools

MS Excel

Job description

A community transport provider in Greenford is seeking an Operations Controller to join the team. The role involves managing bookings, liaising with operational staff, and ensuring efficient service delivery. Candidates should have strong administrative skills, be computer literate, and able to communicate effectively with diverse stakeholders. This full-time position, offering a salary of approximately £29,000 per annum, requires flexibility and adherence to ECT policies.