Operations Controller

Bennett and Game Recruitment LTD; Bridgwater; On-site; GBP 30,000 - 32,000; Full time

Job summary

A national plant hire provider in Bridgwater is seeking an Operations Controller to manage the daily operations of their Attachments Division. Key responsibilities include processing hire requests, managing contracts, and ensuring compliance with safety standards. The ideal candidate will have strong organizational and customer service skills, with the ability to thrive in a fast-paced environment. The position offers a salary of £30,000-£32,000 depending on experience, along with comprehensive benefits.

Benefits

Enhanced annual leave entitlement

Workplace pension

Employee assistance program

Wellbeing support

Refer-a-friend scheme

Discounted gift cards

Volunteer days

Flu vaccination vouchers

Qualifications

• Ability to work in a fast-paced environment and adapt to business needs.
• Team player with proactive problem-solving and decision-making.
• Good phone etiquette and ability to upsell products/services.

Responsibilities

• Process hire requests and contracts in the plant management system.
• Communicate effectively with internal and external customers regarding equipment availability.
• Manage hire records, contracts, charges, and administrative processes.

Skills

Organisational skills

Communication skills

Problem-solving

Customer service

Job description

We are recruiting on behalf of a growing national plant hire provider operating across construction, rail, major projects, and energy sectors. They are committed to safety, sustainability, and integrity, and invest in their people through training, development, and career progression opportunities.

We are looking for an Operations Controller to join the Attachments Division in Bridgwater. This role ensures accurate daily operations of the attachments division, managing hire records, contracts, charges, and administrative processes. It's a varied position requiring excellent customer service, attention to detail, and the ability to work on your own initiative in a fast-paced environment.

Overview

• Process hire requests and contracts in the plant management system.
• Communicate effectively with internal and external customers regarding equipment availability.
• Upload damage charges, asset defects, and maintenance/service records.
• Generate purchase orders and assist with goods receiving.
• Manage Loler certification and ensure compliance.
• Allocate jobs for mobile staff efficiently, ensuring priority and location-based planning.
• Support depot operations including site inductions, health & safety compliance, and cover for colleagues.
• Contribute to process improvement and ensure high standards for PDI & PHI repairs.

Requirements

• Strong organisational and communication skills.
• Ability to work in a fast-paced environment and adapt to business needs.
• Team player with proactive problem-solving and decision-making.
• Good phone etiquette and ability to upsell products/services when appropriate.

Salary and benefits

£30,000-£32,000 per year, dependent on experience.

5-hour week, 5 days per week, with flexibility to suit business needs.

Enhanced annual leave entitlement increasing with service.

Workplace pension, employee assistance program, and wellbeing support.

Refer-a-friend scheme and annual employee satisfaction survey.

Discounted gift cards, volunteer days, eye test and vision care vouchers, and flu vaccination vouchers.

Accredited living wage employer.