Operations Compliance Manager

LionHires Recruitment; West of England; On-site; GBP 90,000 - 130,000; Full time

Job summary

LionHires Recruitment is seeking a Casino Compliance Manager to lead a six-person team across QA and compliance, ensuring strict regulatory adherence for live casino products across markets. You will drive governance, certify games, and oversee GSP safeguards while partnering with Casino Ops and Commercial teams.

The role demands strong regulatory knowledge, strategic thinking, and hands-on incident handling to protect business integrity and customer trust.

Qualifications

• Extensive experience in iGaming/online casino compliance, QA, or related fields.
• Deep understanding of global iGaming standards, game certification, and multi-market licenses.
• Commercial acumen to balance regulatory requirements with business goals during market launches.
• Hands-on crisis management experience with breaches, outages, or mitigations.
• Proven ability to map and improve QA/workflows for efficiency and accuracy.
• Experience with internal tools, databases, or portals supporting compliance.
• Strong project management across multiple markets and game releases.
• Excellent written and verbal communication translating complex rules into action.

Responsibilities

• Lead and mentor a six-person compliance/QA team with focus on performance and alignment.
• Scope new markets and support commercial teams for compliant business expansion.
• Act as the liaison between Casino Operations and QA for seamless workflow.
• Oversee end-to-end game certification and deployment per market licenses.
• Develop safeguards against GSP failures and manage outages risks.
• Lead investigations into compliance breaches and document regulatory mitigations.
• Improve QA workflows to reduce bottlenecks and improve testing accuracy.
• Establish governance across all markets to stay compliant with regulations.
• Own the internal Compliance Portal and ensure it remains a single source of truth.
• Provide regular risk reports to leadership and regulatory bodies as needed.
• Continuous tech reviews and automation of repetitive compliance tasks.
• Identify opportunities to bake compliance into new digital products.
• Utilize data analytics and AI to monitor anomalies and detect fraud.

Skills

iGaming compliance

Regulatory knowledge

Commercial acumen

Crisis management

Process optimization

Technical aptitude

Project management

Communication

Job description

The Casino Compliance Manager is a pivotal leadership role responsible for ensuring that all casino products and games meet strict regulatory standards across multiple active and emerging markets. Leading a dedicated team of six, this role acts as the critical bridge between Casino Operations, Quality Assurance (QA), and Commercial teams. The Manager will drive process improvements, oversee multi-market governance, and guarantee that only certified games are deployed. Additionally, this role is responsible for scoping new market entries, implementing safeguards against Game Service Provider (GSP) failures, leading incident investigations, and owning the internal Compliance Portal.

Key Responsibilities

• Team Leadership & Development: Directly manage and mentor a team consisting of one Team Lead and five compliance/QA specialists, fostering a high-performance culture and ensuring clear alignment with departmental goals
• New Market Scoping & Commercial Support: Lead the compliance scoping for new market entries, establishing foundational operating procedures and actively supporting the Commercial team to ensure business expansion aligns seamlessly with regulatory constraints
• Cross-Functional Operations Link: Serve as the primary liaison between Casino Operations and the QA department to guarantee seamless communication and workflow alignment
• Game Certification & Deployment: Oversee the end-to-end go-live process for casino games, ensuring that all live content is fully certified, tested, and strictly adheres to the specific license requirements of each regulated market
• GSP Safeguarding & Risk Management: Develop, implement, and maintain robust safeguards and operational processes to protect the business against Game Service Provider (GSP) technical failures, downtime, or compliance shortcomings
• Incident Investigation & Mitigation: Lead deep-dive investigations into compliance breaches, GSP incidents, or technical failures. Support the wider business by managing player compensation calculations and drafting formal mitigation requests or incident reports for regulatory bodies
• QA Process Improvements: Continuously evaluate and optimize Quality Assurance workflows, identifying bottlenecks and implementing strategic improvements to increase efficiency and accuracy in game testing
• Market Process & Governance: Establish and enforce robust governance frameworks across all operational markets to ensure the business remains agile and compliant with rapidly changing multi-jurisdictional regulations
• Casino Compliance Portal Ownership: Lead the strategic building, ongoing development, and daily ownership of the internal Compliance Portal, ensuring it serves as a reliable, centralised source of truth for certifications, market rules, and QA tracking
• Stakeholder Reporting: Provide regular updates, risk assessments, and compliance health checks to the Head of Regulated Casino and the VP Casino
• Continuous Technology Review: Regularly evaluate existing compliance software and systems to ensure they remain effective and aligned with evolving industry standards
• Automation Implementation: Identify and automate repetitive manual compliance tasks to reduce human error, enhance data accuracy, and improve operational productivity
• Process Optimization: Conduct regular gap analyses to identify opportunities for control improvements and \"bake\" compliance requirements directly into new digital products or workflows
• Data-Driven Oversight: Leverage advanced data analytics and AI tools to monitor for anomalies, detect potential fraud, and maintain a state of continuous compliance

Qualifications & Requirements

• Experience: Extensive experience in iGaming/online casino compliance, technical compliance, or QA, with proven experience managing and structuring teams
• Regulatory Knowledge: Deep understanding of global iGaming technical standards, game certification processes (e.g., GLI standards), and multi-market licensing requirements
• Commercial Acumen: Ability to balance strict regulatory requirements with commercial business objectives, particularly during new market scoping and launch phases
• Crisis Management: Strong analytical skills with hands-on experience investigating technical breaches, managing GSP outages, and handling regulatory mitigation or player compensation processes
• Process Optimisation: Demonstrated success in mapping, analysing, and improving operational or QA workflows
• Technical Aptitude: Experience overseeing or contributing to the development of internal tools, databases, or portains
• Project Management: Strong organisational skills with the ability to govern multiple market rollouts and game releases simultaneously
• Communication: Exceptional ability to translate complex regulatory requirements into actionable operational steps for QA, Commercial, and Casino Ops tea

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