Operations Compliance Manager

LionHires Recruitment; Wakefield; On-site; GBP 95,000 - 125,000; Full time

Job summary

The LionHires Recruitment is seeking a Casino Compliance Manager to lead a team of six across regulatory, QA, and operations. You will own multi-market governance, drive certification and deployment of games, scope new markets, and manage GSP risk and incident investigations.

You'll partner with Casino Ops, QA, and Commercial teams to embed compliant processes, enhance governance, and own the internal Compliance Portal for certifications, market rules, and QA tracking.

Qualifications

• Extensive experience in iGaming/online casino compliance, technical compliance, or QA, with proven experience managing and structuring teams.
• Deep understanding of global iGaming technical standards, game certification processes and multi-market licensing requirements.
• Ability to balance regulatory requirements with commercial objectives during market scoping and launches.
• Strong analytical skills with hands-on experience investigating breaches and managing regulatory mitigations or player compensation.

Responsibilities

• Directly manage and mentor a team of six including a Team Lead and five specialists.
• Lead the compliance scoping for new market entries, aligning procedures with regulatory constraints and commercial aims.
• Serve as the primary liaison between Casino Operations and QA to ensure smooth workflows.
• Oversee end-to-end go-live processes for casino games, ensuring certification and license compliance.
• Develop safeguards against GSP failures and manage risk across markets.
• Lead investigations into compliance breaches and coordinate regulatory mitigation or compensation.
• Continuously optimize QA workflows and implement automation to reduce errors.
• Establish governance frameworks across markets to maintain agility and compliance.
• Own the internal Compliance Portal and ensure it remains a central source of truth.

Skills

iGaming compliance

Team management

Regulatory knowledge

GSP risk management

Incident investigation

QA process optimization

Data analytics

Automation

Stakeholder reporting

Tools

Internal tools

Databases

Portals

Job description

The Casino Compliance Manager is a pivotal leadership role responsible for ensuring that all casino products and games meet strict regulatory standards across multiple active and emerging markets. Leading a dedicated team of six, this role acts as the critical bridge between Casino Operations, Quality Assurance (QA), and Commercial teams. The Manager will drive process improvements, oversee multi-market governance, and guarantee that only certified games are deployed. Additionally, this role is responsible for scoping new market entries, implementing safeguards against Game Service Provider (GSP) failures, leading incident investigations, and owning the internal Compliance Portal.

Key Responsibilities

• Team Leadership & Development: Directly manage and mentor a team consisting of one Team Lead and five compliance/QA specialists, fostering a high-performance culture and ensuring clear alignment with departmental goals
• New Market Scoping & Commercial Support: Lead the compliance scoping for new market entries, establishing foundational operating procedures and actively supporting the Commercial team to ensure business expansion aligns seamlessly with regulatory constraints
• Cross-Functional Operations Link: Serve as the primary liaison between Casino Operations and the QA department to guarantee seamless communication and workflow alignment
• Game Certification & Deployment: Oversee the end-to-end go-live process for casino games, ensuring that all live content is fully certified, tested, and strictly adheres to the specific license requirements of each regulated market
• GSP Safeguarding & Risk Management: Develop, implement, and maintain robust safeguards and operational processes to protect the business against Game Service Provider (GSP) technical failures, downtime, or compliance shortcomings
• Incident Investigation & Mitigation: Lead deep-dive investigations into compliance breaches, GSP incidents, or technical failures. Support the wider business by managing player compensation calculations and drafting formal mitigation requests or incident reports for regulatory bodies
• QA Process Improvements: Continuously evaluate and optimize Quality Assurance workflows, identifying bottlenecks and implementing strategic improvements to increase efficiency and accuracy in game testing
• Market Process & Governance: Establish and enforce robust governance frameworks across all operational markets to ensure the business remains agile and compliant with rapidly changing multi-jurisdictional regulations
• Casino Compliance Portal Ownership: Lead the strategic building, ongoing development, and daily ownership of the internal Compliance Portal, ensuring it serves as a reliable, centralised source of truth for certifications, market rules, and QA tracking
• Stakeholder Reporting: Provide regular updates, risk assessments, and compliance health checks to the Head of Regulated Casino and the VP Casino
• Continuous Technology Review: Regularly evaluate existing compliance software and systems to ensure they remain effective and aligned with evolving industry standards
• Automation Implementation: Identify and automate repetitive manual compliance tasks to reduce human error, enhance data accuracy, and improve operational productivity
• Process Optimization: Conduct regular gap analyses to identify opportunities for control improvements and \"bake\" compliance requirements directly into new digital products or workflows
• Data-Driven Oversight: Leverage advanced data analytics and AI tools to monitor for anomalies, detect potential fraud, and maintain a state of continuous compliance

Qualifications & Requirements

• Experience: Extensive experience in iGaming/online casino compliance, technical compliance, or QA, with proven experience managing and structuring teams
• Regulatory Knowledge: Deep understanding of global iGaming technical standards, game certification processes (e.g., GLI standards), and multi-market licensing requirements
• Commercial Acumen: Ability to balance strict regulatory requirements with commercial business objectives, particularly during new market scoping and launch phases
• Crisis Management: Strong analytical skills with hands-on experience investigating technical breaches, managing GSP outages, and handling regulatory mitigation or player compensation processes
• Process Optimisation: Demonstrated success in mapping, analysing, and improving operational or QA workflows
• Technical Aptitude: Experience overseeing or contributing to the development of internal tools, databases, or portains
• Project Management: Strong organisational skills with the ability to govern multiple market rollouts and game releases simultaneously
• Communication: Exceptional ability to translate complex regulatory requirements into actionable operational steps for QA, Commercial, and Casino Ops tea

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