Operations & Compliance Lead

Hippo Digital; Leeds; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A UK-based consultancy firm is seeking an Operations & Compliance Lead to enhance operational processes and manage compliance across functions. The role requires identifying operational improvements, managing ISO accreditations, and working closely with various teams. Candidates should have strong project management skills, attention to detail, and experience in compliance or ISO management. The position accommodates flexible working and offers a competitive salary of £45,000 - £55,000.

Benefits

Contributory pension scheme

25 days holiday plus public holidays

Perkbox access for discounts

Critical illness cover

Life assurance

Flexible benefits scheme

Qualifications

• Understanding of a professional services/consultancy business.
• High attention to detail and ability to work independently.
• Experience in ISO management or compliance preferred.
• Change management experience is a plus.

Responsibilities

• Identify and deliver operational improvements.
• Conduct business risk assessments and manage compliance controls.
• Support compliance across different functional areas.
• Manage existing ISO accreditations and audits.
• Support COO with operational activities.

Skills

Attention to detail

Project management

Communication skills

Process management

Understanding of AI

Job description

About The Role

Hippo is looking to bolster its operations team by creating a new role of Operations & Compliance Lead, reporting directly to the Chief Operating Officer.

Hippo has grown to a business of 500 and has ambitions to continue to grow in the future (either organically or through acquisition). This will require the operational processes to continue to improve and evolve.

The role is wide reaching and requires the individual to be able to work across the different functions of the business to help drive operational effectiveness.

Full time or part time (min. 4 days per week).

Location: Any Hippo office (Leeds, London, Manchester, Bristol, Birmingham, Glasgow)

FTE Salary £45,000 - £55,000

Your role in a nutshell

• Identifying and delivering operational improvements including process efficiency, automation and use of AI
• Undertaking business risk assessments and managing controls relating to compliance or legal requirements
• Supporting compliance across the different functional areas and ensuring operational procedures are adhered to
• Supporting the enhancement of, and managing supplier management processes
• Managing existing ISOs (including conformance adherence), obtaining new ISO accreditations as required and co‑ordinating audits including audit preparation
• Supporting the Chief Operating Officer with other operational activities as required e.g. acquisition integration

About the Candidate

• Understanding of a professional services/consultancy business
• High attention to detail, self‑driven, organised and ability to work independently
• Quick learner and a passion for growth
• Ability to project manage initiatives from start to finish using project management skills
• Excellent communication, interpersonal and collaboration skills
• Process management or improvement experience, preferably including automation
• Preferably experience of ISO management, compliance or supplier management
• Understanding of AI capabilities
• Change management experience

About The Company

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • private health cover
  • private dental cover
  • additional company pension contributions
  • additional holidays (up to an extra 2 days)
  • wellbeing contribution
  • charity contributions
  • tree planting

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio‑economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from under‑represented groups including women, ethnic minorities, LGBTQ+, neuro‑divergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hippo locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on‑site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.