Operations & Compliance Executive

Give A Grad A Go; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid work

Bonus opportunities

Flexible hybrid working

25 days holiday + bank holidays

Private healthcare

Wellness support

Professional development

Job summary

Give A Grad A Go in London is seeking an Operations & Compliance Executive to drive KYC, AML and Sanctions processes in a fast-growing property tech SaaS startup. This hands-on role supports service delivery across teams and ensures client SLAs are met.

You will manage data from buyers and sellers, generate assessment reports, and collaborate with suppliers. The role suits a methodical, detail-oriented communicator who thrives in a collaborative, hybrid environment with development opportunities

Qualifications

• Methodical, analytical mindset with great attention to detail.
• Strong written and verbal communication.
• Experience handling customer queries and managing expectations.
• Comfortable using bespoke tech tools and learning in the industry.

Responsibilities

• Support service ticket creation and lifecycle.
• Process payments and follow up on outstanding amounts.
• Receive, validate and manage buyer and seller data.
• Generate Buyer and Seller Assessment Reports.
• Track service delivery against SLAs and maintain records.
• Collaborate with internal teams and external suppliers.
• Evaluate user needs and contribute to service development.

Skills

Analytical mindset

Attention to detail

Communication skills

Customer handling

Multi-tasking

Cross-functional teamwork

Tech tools

Tools

Bespoke tools

Job description

• Hybrid
• Bonus opportunities
• Clear progression plan

Company profile - Property Tech Scale-Up

In this Operations & Compliance Executive job in London, you'll be joining one of the UK's most exciting SaaS start-ups - a rapidly scaling business transforming how compliance is delivered. By enabling faster, smoother, and more secure deals through innovative digital platforms, our client is setting new standards in the conveyancing and compliance space.

With a strong mission and cutting-edge technology, the business partners with regulated businesses such as legal firms and financial institutions to deliver seamless, end-to-end property transaction services. As the company scales, they're looking for a highly organised and proactiveearly career professionalto join their dynamic team and help power the next phase of growth.

Job description - Operations & Compliance Executive

As an Operations & Compliance Executive, you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative environment with a knack for managing many plates at one time, a keen eye for detail-oriented accuracy, and flair for customer support.

You'll be reporting to the Senior Manager, working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support.

Key responsibilities - Operations & Compliance Executive

• Support service ticket creation and manage the full lifecycle of service requests
• Process service payments and follow up on outstanding payments
• Receive, validate and manage buyer and seller data
• Generate and deliver Buyer and Seller Assessment Reports
• Support service improvement initiatives and identify areas for efficiency gains
• Collaborate with internal teams and external suppliers for continuous service delivery
• Track service delivery against SLAs and maintain detailed service records
• Evaluate user needs and gather feedback for service development

Job requirements - Operations & Compliance Executive

• A methodical, analytical mindset with great attention to detail
• Strong communication skills - written and verbal
• Ideally some experience handling customer queries and managing expectations
• Ability to manage multiple tasks and deadlines in a fast-paced, cross-functional team
• Problem-solving approach with a desire to improve systems and processes
• Comfortable using bespoke tech tools and willingness to learn and develop within the industry

Benefits of the job - Operations & Compliance Executive

• £28,000 starting salary
• Bonus opportunities
• Flexible hybrid working
• 25 days holiday + bank holidays
• Opportunities for professional development and upskilling
• Fun team socials and company events
• Private healthcare and wellness support
• Be part of a purpose-driven scale-up making a real impact in the property sector